Shore Excursion Host or Hostess

MSC Cruises
Reference:
JB00074
Published:
May 15, 2018
Recruiter:
MSC Cruises
Category:
Shore Excursions Jobs
Position:
Shore Excursion Staff
Salary:
not specified

JOB POURPOSE

In line with the department guidelines and under the supervision of the Shore Excursion Manager, the Shore Excursion Hot / Hostess uses different selling techniques to promote excursions to our guests in order to achieve highest revenue possible.

KEY RESPONSIBILITIES

  • Delivers high standards of service in regards to excursions’ bookings and sales, private shore activities and disembarkation arrangements; 
  • Provides guests with ports and tours information;
  • Executes the back office administrative tasks;
  • Escorts the groups and supervises local tour operators during the excursions;
  • If necessary, supports local tour guides with language translations;
  • Handles guests’ complaints and queries.

JOB REQUIREMENTS

  • Fluent English, oral and written and 3 additional European languages are required (Italian, Portuguese, German, Spanish and French);
  • High School certificate;
  • At least 1 year experience in tourism industry or in customer facing roles;
  • Previous experience in the cruise industry is a strong advantage;
  • Experience in complaints management and selling techniques;
  • Computer Literacy, knowledge of Publisher and Fidelio is an advantage;
  • STCW trainings are compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
  • A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

  • Possess a valid passport and when possible a seaman book copy.

STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Language Requirements

Good knowledge of the English language is required.

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