Boutique Manager

MSC Cruises
Reference:
JB00085
Published:
August 14, 2018
Recruiter:
MSC Cruises
Category:
Retail Jobs
Position:
Shop Manager
Salary:
not specified

JOB POURPOSE

The Shop Manager is responsible for managing the on-board shops, developing and implementing advertising, marketing and sales strategies, in line with company policies.

KEY RESPONSIBILITIES

  • Identifies and develops potential revenue-generating events and policies to reach and exceed the targets set by the company;
  • Ensures correct implementation of company's procedures regarding advertising, promotions, marketing and merchandising;
  • Manages, trains and develop the shops' team to maximise results and meet the company's standards of quality and targets;
  • Ensures constant stock control through adherence to established protocols and develop additional loss-prevention protocols where needed;
  • Develops project plans and organises own and staff's workload on a weekly time scale;
  • Interprets sales data to plan and implement actions to enhance any revenue-generating opportunity;
  • Monitors passengers' trends and requests to update the company's offer to the guests' demand.

JOB REQUIREMENTS

  • Fluent English and at least another language, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);
  • High School Graduate;
  • At least 2 years' experience as Shop Manager, either ashore or on board;
  • Excellent customer service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively;
  • Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

VISA REQUIREMENTS

Possess a valid passport and when possible a seaman book copy.

Language Requirements

Good knowledge of the English language is required.

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