Holland America Line

Guest Relations Supervisor

Published:
August 26, 2019
Recruiter:
Holland America Line
Category:
Guest Services Jobs
Position:
Guest Services Officer
Salary:
not specified

Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships.  We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.

We are looking for experienced customer service experts for the role of Guest Relations Supervisor. Our Guest Relations supervisors are leading all aspects of the day-to-day Guest Services Operation to ensure all guests are provided with a premium level of service.

The Essentials:

  • Supervise and guide the Guest Services Team in their daily operation to assist guests with their requests, concerns and questions at the desk or on the phone
  • Making sure that all guest complaints are followed up on and solved in a timely manner
  • Provide Guest Services Training and daily or weekly team meetings
  • Document and conduct performance conversations focused on achievements, development and improvement opportunities
    Provide guidance and oversight to the Guest Relations Administrator, Guest Relations Lead positions and Neptune Lounge concierge in their daily duties

The Requirements:

  • College degree in Hospitality/Hotel Management or Business Administration
  • Minimum of 1 year supervisory experience within a Front Office environment (ship experience is preferred)
  • Fluency in English, as well as a fluency in another foreign language (Dutch, German or Spanish preferred)
  • Proven ability to lead, motivate and coach staff
  • Ability to multi-task and evidence of strong organizational skills
  • Ability to work in a multi-national team
  • Working knowledge of computers, Microsoft Office (Excel, Word, and Power point)
  • A true passion for customer service and handling guest complaints

The Benefits:

  • Competitive salaries
  • Paid flights to and from the ship
  • Single Accommodation and food included
  • Officer ranking privileges
  • Career advancement
  • Travel and global cruising adventure
  • Exciting premium class environment
  • Multi-cultural experience
  • Cruise Privileges for Family and Friends
  • Seniority Bonus
  • Retirement Savings Plan/Pension*
  • New tonnage in 2018 and beyond

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship and in a 4/5* Hotel or Upscale Restaurant.

Language Requirements

Good knowledge of the English language is required.

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Holland America Line

Holland America Line

www.hollandamerica.com

Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships. We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.


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