MICE And Groups Manager (Fixed Term Contract, Maternity Replacement)

We are looking for those who want an experience out of the ordinary, for those who want to grow personally and professionally through empowerment.

Join our Costa team of more than 19,000 explorers on land and at sea and see how Costa's key values of exploration, sharing and enrichment can impact lives and propel careers.

MISSION OF THE M.I.C.E. and Goups Manager

Depending on the Commercial Director, s/he will be responsible for the follow-up of the Operative and commercial management for the capture of groups.

In addition, s/he will be the interlocutor between the travel agencies and Ships, in administrative matters, contracts and monitoring of the groups.

RESPONSIBILITIES

• M.I.C.E. business development (Trade off and Direct)
• Prospecting for Groups sales
• Control and monitoring of groups once the operation is closed
• Control of quotas of sales networks.
• Personalized attention to travel agencies.
• Control and monitoring of payments made and documentation necessary for the formalization
• Sales report.
• Interlocution and reporting regarding contracts, incidents, expenses.
• Monitoring of incidents of Groups on board
• Interlocution before claims of the groups with the central areas in charge of such action.

Job Requirements

Desirable experience as a commercial of at least 5 years, preferably in a shipping company or online travel agency.

• Degree in Tourism / / business administration / economic
• Very high English level (C-1)
• Customer orientation
• Results orientation
• Excellent organizational skills
• Information management oriented: Analyze, plan, organize and make decisions based on data and oriented to action.
• Communication skills: Actively listening and transmiting information effectively.
• Negotiation skills: Establish agreements of mutual benefit and resolve conflicts with internal/external customers in a constructive manner.
• Service orientation: Satisfy the expectations of the internal / external client. Apply quality at work, customer orientation and, where appropriate, commercial ability.

DESIRABLE SPECIFIC KNOWLEDGE

• Database management and Control Tools.
• Good management of Microsoft Office and IT skills.