Costa Crociere

Internship At Experience Excellence Department

Reference:
701
Recruiter:
Costa Crociere
Category:
Land Based Jobs
Published:
August 3, 2018

Costa Crociere is seeking an intern to provide quality support to Experience Excellence Department. 

This is an excellent learning opportunity for a recent graduate to gain experience in a complex, multicultural and challenging business environment.

Key Activities:

  • monitoring and analysis of qualitative and quantitative Complaint Management KPI's (all markets); monitoring and coordination of Customer Services (all markets)
  • NPS analysis both for B2C/B2B channels and NPS process design and tools evolution
  • coordination of communication activity to guests/adv related to booking/itinerary changes
  • definition of conditions and final communication to guests with the engagement of the main stakeholders/departments (Revenue Mgmt/Legal/Communication)

Requirements:  

  • Bachelor’s or Master’s degree in Economics, Management, Statistics or Mathematics. 
  • Good knowledge of English (level B2)
  • Good knowledge of MS Office
  • Strong attitude to relationship and flexibility

Language Requirements

Good knowledge of the English language is required.

This cruise ship job has expired. You cannot apply for it anymore.
Costa Crociere

Costa Crociere

www.career.costacrociere.it

Costa is the largest Italian travel group and the European number one cruise operator; proudly the only company in the cruise industry sailing the Italian flag.

From the beginning, we operate with passion to make our guests find the most wonderful places to over 250 destinations worldwide in Mediterranean, Northern Europe, the Baltic Sea, the Caribbean, Central and South America, the United Arab Emirates, the Far East, the Indian Ocean, plus Round-the-World cruises, offering them the opportunity to discover countries and to meet different cultures, with respect for their identities.

We enjoy an international environment rich in cultural diversity that is positive, friendly, and welcoming. We are team-oriented and know that diversity of thought and ideas are key to growing personally and professionally.

We are a respected and valued diverse global community of more than 19,000 people representing 70 different countries and cultures. We are young, explorers and pioneers with a passion for making human connections with each other and across the world.

Your career is an exploration of your potential. Embark on your career journey where you explore your talents and skills, and see each accomplishment as a beginning for your next experience.

Are you ready to join?


View all jobs