Guest Service Agent (m/f/d) - MSC Cruises

Discover a world of opportunities… become one of the masters of the sea of MSC Cruises!

The recruiting team of MSC Cruises is looking for highly talented, multilingual and well experienced
candidates for it's fleet of 16 state of art cruise ships!

Take advantage of this unique opportunity and apply as Guest Service Agent to become part of the exciting MSC Cruises family!

JOB PURPOSE

The Guest Service Agent welcomes guests with a warm and friendly disposition, answers their questions, handles their complaints immediately and attends to their requests in a professional and timely manner.

KEY RESPONSIBILITIES

• Provides information and general assistance to guests;
• Answers phone calls and requests from guests;
• Performs all necessary administrative tasks;
• Manages a variety of financial transactions and is responsible of cash floats.

JOB REQUIREMENTS

• Fluent in English and German both oral and written and at least 2 additional European languages (Italian, Portuguese, Spanish and French);
• High School certificate;
• Experience as a receptionist;
• Cruise industry experience is an advantage;
• Proficient use of Microsoft Office and Publisher;
• Knowledge of Fidelio Cruise System is an advantage;
• Excellent communication and customer care skills;
• Problem solving skills;
• Teamwork;
• STCW certification is compulsory (Basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);
• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS (if any)

• Possess a valid passport and when possible a seaman book copy.

At MSC Cruises, we need outstanding people to help us create outstanding cruise experiences around the world. Join our team, and we will show you the visionary spirit and strong values that have made us grow 800% in 10 years. By 2022, we will double the number of guests we welcome aboard every year, so we are going to need enthusiastic and talented people.

We look forward to hearing from you!