Cruise Job Fair - Toronto 2019Cruise Job Fair - Toronto 2019



German speaking SPA Receptionist (f/m)

VIS Recruit
Published:
February 21, 2019
Recruiter:
VIS Recruit
Category:
Beauty Jobs
Position:
Spa Attendant / Receptionist
Salary:
1500-1700 EUR

1. Responsibility

  • As well-being coach you ensure the well-being of all SPA guests due to competent consulting and caring. With your professional competence and individual and warm hospitality, you are creating special well-being moments, which transform your guests into fans.
  • Warm and individual welcoming and goodbye of all guests.
  • All around support of guests (representatives, contractors, contact person).
  • Professional consulting and selling of treatments and sales products.
  • Dealing and controlling all reservations that are made.
  • Ensure special well-being moments, which are surprising and inspiring.
  • Excellent performance at internally defined “touchpoints” to change guests to fans.
  • Active cross selling regarding more offers from other departments.
  • Competent dealing with guest feedback.
  • Daily end of day report and administrating procedures.

2. Qualifications/experience

  • At least 2 years' in-depth, specialist training in hotel or in a SPA-relevant area (Beauty, Massage or Sport & Gesundheit).
  • IT skills (Word, Excel and Outlook), ideally booking system MXP.
  • Several years' professional experience or in the relevant industry.
  • IT skills (Rescom, FIDELIO Cruise, MICROS, MXP desirable).
  • Knowledge of German and English.
  • Sales and consultancy experience.
  • Practical first aid certificate.

3. Personal requirements

  • At least 20 years of age
  • Good organisational skills
  • Professional demeanour and warm, friendly manner
  • Strong sense of responsibility
  • Happy to work as part of a team
  • Flexible and willing to learn
  • Strong sales and consulting skills
  • An effective communicator, a positive attitude and able to motivate others
  • Well-groomed appearance and confident manner
  • Service-orientated and warm host

4. Area of responsibility

  • Responsible for all work and service procedures in the SPA & Sport Reception

5. Main conditions of employment

  • On board health insured by P&I Club
  • Retirement and unemployment funds do not apply
  • Your monthly net salary on board will be € 1100 plus incentives: 7% of performed treatment revenue and 10% of personal product sale and 0,8% total SPA treatment revenue per voyage cruise (realistic average 1500-1700 €)
  • Food and accommodation are provided free of charge
  • Travel to and from the ship are covered/paid for by employer provided that the contract was completed
  • Safety certificates will be done and issued on board and costs are covered

Language Requirements

Good knowledge of the following languages is required: English, German

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