Cruise Staff (Host/Hostess)

DUTIES AND RESPONSIBILITIES:

To ensure a high degree of guest interaction; socialising, dining, dancing and participating in activities.
To attend and host all events on a daily and nightly basis as directed by the Assistant Cruise Director on the daily planner; arriving at least 10 minutes ahead of the advertised time.
To read the daily programme thoroughly and listen to all ships announcements in order to be able to respond to guest queries.
To be courteous and considerate to guests at all times.
To be courteous and welcoming to visiting performers, ensure they feel valued.
To assist in maintaining the Library.
To participate in escorting shore excursions.
To participate in the In Port Manning Rota.
To participate in shore party duties during tender operations.
To seek to improve or enrich the product further through communicating ideas with Cruise Director/Assistant Cruise Director.
To maintain excellent standards of quality, behaviour and appearance; smart and adhere to dress codes.
To actively promote the variety, choice, consideration and quality within the entertainment product.
To be sensitive to the passengers and to the ‘feel’ of the cruise.

To participate in any training and/or duties as required by the ship, department or Head Office.
To attend regular evaluations and appraisals as per company policy.
To complete Hours of Work and Rest forms.
To be aware of the Company SMS protocol.

Carry out designated role in crew and passenger safety drills according to regulations.
Comply with Company safety and pollution prevention regulations and procedures.
To ensure all service procedures are implemented correctly using the company guidelines and adhere to the company Health/Hygiene & Safety policies on board.

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