German Speaking - Guest Services Host

An inspiring, passenger-focussed organiser. Able to organise, arrange and host social events, cocktails parties, bridge tours & ensuring that all passengers have a memorable cruise. Able to immediately resolve minor passenger issues, deal with insurance activations where necessary and actively promote the future cruise operation

Primary Duties Include

• Plays a key role in being the first impression for the brand and our guests
• Answers inquiries pertaining to Guest services and general information
• Responds to guest questions in a considerate, professional, and positive manner by showing empathy and actively listening
• Takes ownership of guest issues, by following-up and ensuring complaints are resolved to the guest’s satisfaction
• Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests
• Organisation of all onboard social activities for our Solos cruise including, lunches, get-togethers & quizzes.
• Ensuring consistently high levels of passenger satisfaction
• Ensuring the efficient operation of all social activities and passenger get together throughout the public areas
• Being a visible and constant social presence around the ship
• Assisting the Guest Services Manager with all passenger related issues where needed
• Monitoring passenger feedback and reporting issues where necessary
• Future Cruise presentations, promotions & sales working in conjunction with the CMV offices
• Embarkation & Disembarkation duties
• Initiate courtesy call after check-in to ensure VIP guest is satisfied with accommodations as well as offer any assistance
• Escort VIP arrivals and check/assist with the delivery of amenities

Certificate Requirements

• Personal Survival Techniques STCW - Ref. A-VI/1-1, as amended 2010
• Fire Prevention and Fire Fighting - STCW Ref. A-VI/1-2, as amended 2010
• Elementary First Aid - STCW Ref. A-VI/1-3, as amended 2010
• Personal, safety and social responsibilities STCW A-VI/1-4, as amended 2010
• Crowd Management Ref. A – V/2 Par 1-3, as amended 2010
• Security Awareness Ref. A-VI/6 -1, as amended 2010
• Full ENG 1 Medical
• Valid passport
• Seaman’s Book - National or Bahamian Seaman’s Books only.

You will have a minimum of 2 years’ experience in a similar role, be highly organized, a good administrator and be fluent in both written & spoken German, ideally with a second language of English or Dutch.