Cruise Job Fair - Toronto 2019Cruise Job Fair - Toronto 2019



2nd Crew Purser

Published:
March 15, 2019
Recruiter:
Saffron Maritime Limited
Category:
Office Jobs
Position:
Crew Purser
Salary:
TBC

Qualification Requirements:

Excellent written and verbal English. Fidelio Cruise, Microsoft word and excel. An ability to learn and use ships and shore side booking programs. Customer facing experience.

Duties and Responsibilities:

  • Prepare port papers for clearance.
  • Embarkation and disembarkation arrangements for guests.
  • Update passenger movement in Fidelio.
  • Passport control and distribution for guests.
  • Update guest manifests throughout the cruise.
  • Prepare guest questionnaires.
  • Take the minutes of various meetings.
  • Secretarial work for the Hotel Director.
  • Soul Count and Traffic Reports for all guest and crew movement.
  • Order office stationery for admin areas.
  • Maintain photo display of Senior Officers when necessary.
  • Gather the Voyage Reports.
  • Provide any relevant information received from Head Office regarding future cruises, i.e. guest manifest, birthday list, special requests, cabin changes, etc.
  • Family visit applications.
  • Prepare Britannia Club members’ cards/envelopes.
  • Create and send non-paying guest list.
  • Deal with disembarkation queries from guests and lecturers.
  • Update and distribute on-board telephone directory.
  • Update emergency folder with new manifests.
  • Assist with shore party duties during tender operations.
  • Tasks given by the Hotel Director or Chief Purser.
  • Promote Saga Cruise products and brands on-board their vessels by means of attending cocktail parties and in general interaction with guests.
  • Be a mentor and assist in supervising both new and present reception staff
  • Be an ambassador using the “buddy” system with new hires

Saga standards:

Incorporate SAGA standards and the “Saga way” of behaviour into your work in the areas of:

  • Uphold Saga grooming and uniform standards
  • Anticipate Guest needs
  • Ensure Guests’ requests and needs are handled promptly and as per Saga Standards
  • Assist Guests whenever required or requested
  • Handle Guest complaints professionally and resolving issues promptly
  • Improve the Guest experience by delivering prompt, efficient and quality service

Socially and professionally:

  • Maintain positive relationships with colleagues
  • Respect the privacy and rights of colleagues
  • Respect the contribution of all colleagues
  • Promote cooperation and team work
  • Training assistance and mentorship for new crew members
  • Safe professional and personal practices
  • Promoting congeniality and teamwork at all levels

Other Duties Compliance:

  • To participate in any training and/or duties as required by the ship, department or Head Office
  • To keep detailed handover notes to pass onto your relief
  • Complete Hours of rest form as per company policy
  • To be aware of the Company SMS protocol’s and inform key personnel as required

NOTE: Duties & Responsibilities are not subject to, or limited by those specified.

Safety:

  • Carry out designated role in crew and passenger safety drills according to regulations
  • Comply with Company safety and pollution prevention regulations and procedures

Physically:

Medically Fit and can bend stretch, crawl and occasionally or frequently lift or move items up to 50 pounds / 25 kilos.

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