2nd Crew Purser

Qualification Requirements:

Excellent written and verbal English. Fidelio Cruise, Microsoft word and excel. An ability to learn and use ships and shore side booking programs. Customer facing experience.

Duties and Responsibilities:

• Prepare port papers for clearance.
• Embarkation and disembarkation arrangements for guests.
• Update passenger movement in Fidelio.
• Passport control and distribution for guests.
• Update guest manifests throughout the cruise.
• Prepare guest questionnaires.
• Take the minutes of various meetings.
• Secretarial work for the Hotel Director.
• Soul Count and Traffic Reports for all guest and crew movement.
• Order office stationery for admin areas.
• Maintain photo display of Senior Officers when necessary.
• Gather the Voyage Reports.
• Provide any relevant information received from Head Office regarding future cruises, i.e. guest manifest, birthday list, special requests, cabin changes, etc.
• Family visit applications.
• Prepare Britannia Club members’ cards/envelopes.
• Create and send non-paying guest list.
• Deal with disembarkation queries from guests and lecturers.
• Update and distribute on-board telephone directory.
• Update emergency folder with new manifests.
• Assist with shore party duties during tender operations.
• Tasks given by the Hotel Director or Chief Purser.
• Promote Saga Cruise products and brands on-board their vessels by means of attending cocktail parties and in general interaction with guests.
• Be a mentor and assist in supervising both new and present reception staff
• Be an ambassador using the “buddy” system with new hires

Saga standards:

Incorporate SAGA standards and the “Saga way” of behaviour into your work in the areas of:

• Uphold Saga grooming and uniform standards
• Anticipate Guest needs
• Ensure Guests’ requests and needs are handled promptly and as per Saga Standards
• Assist Guests whenever required or requested
• Handle Guest complaints professionally and resolving issues promptly
• Improve the Guest experience by delivering prompt, efficient and quality service

Socially and professionally:

• Maintain positive relationships with colleagues
• Respect the privacy and rights of colleagues
• Respect the contribution of all colleagues
• Promote cooperation and team work
• Training assistance and mentorship for new crew members
• Safe professional and personal practices
• Promoting congeniality and teamwork at all levels

Other Duties Compliance:

• To participate in any training and/or duties as required by the ship, department or Head Office
• To keep detailed handover notes to pass onto your relief
• Complete Hours of rest form as per company policy
• To be aware of the Company SMS protocol’s and inform key personnel as required

NOTE: Duties & Responsibilities are not subject to, or limited by those specified.

Safety:

• Carry out designated role in crew and passenger safety drills according to regulations
• Comply with Company safety and pollution prevention regulations and procedures

Physically:

Medically Fit and can bend stretch, crawl and occasionally or frequently lift or move items up to 50 pounds / 25 kilos.