Fleet Dining Operations Manager

Join us as a Fleet Dining Operations Manager and you’ll discover that working at sea is more than just a job. It’s a way of life. Providing magnificent guidance to our fleet, you’ll visit different places, explore new worlds and gain experiences that will stay with you for a lifetime.

An exciting and rare opportunity has arisen to join P&O Cruises as the Fleet Dining Operations Manager. Responsible for the consistent delivery of the restaurant service standards across the fleet, your job will be to continuously look to improve and drive innovation, ensuring the delivery of unforgettable holiday happiness to our guests. As Fleet Dining Operations Manager, you’ll report in to the Senior Manager Food & Beverage and travel the fleet to work alongside the on-board Senior Restaurant Managers, offering the support required for crew development.

Are you someone who prides themselves on attention to detail and can help to ensure that all our culinary products are the same no matter where you are on-board? Are you a natural communicator and can train and development our staff to make sure our products are consistently a high standard and most of all taste amazing? Can you spot others strength and weaknesses in order to work on these to ensure our staff are constantly learning and developing themselves?

The key responsibilities for Fleet Beverage Development Specialist:

• Travel the P&O fleet as part of a structured series of ship visits each contract
• Support operational requirements, handovers and setting direct report objectives
• Conduct thorough on-board dining operations reviews to ensure consistent delivery across the fleet
• Proactively review dining service leadership
• Support and drive on-board revenues for Select Restaurants and Beverages
• Manage the effective communication of brand objectives and targets
• Support the management and development of the on board F&B dining service teams
• Work with both ship and shore to drive our guest objectives and KPI’s
• Continuously improve guest experience by acting on feedback from CSQ’s, complaints and any other insight

P&O Cruises require the following experience:

• A high level of in depth knowledge in dining service delivery across fine dining, casual dining, large volume dining rooms and high volume buffet service
• A strong understanding of Cruise ship F&B / Hotel F&B service delivery
• Clear track record of developing people effectively in a commercial environment.
• Experience of managing team performance in cruise/hotel industry
• A team player with the ability to manage relationships and build teams
• Experience of identifying and implementing best practice in F&B service

It takes great passion and real dedication to maintain our position at the top. That’s why people are at the heart of our journey delivering the highest standards to our valued customers. With support to help you reach your potential, attractive company benefits and incredible employee offers on discounted cruises we want your career with us to be successful and fun.

‘Better together’ is one of P&O’s core values. This means we are working hard to build a flexible and inclusive culture. As part of our culture difference is valued and our people can be themselves. We welcome applications from everyone because inclusivity is at the heart of everything we do. We do not discriminate on the basis of age, disability, gender, race, religion or belief, sexual orientation, marriage & civil partnership and pregnancy & maternity.

Join us on our journey, apply now.