Director of Learning & Development

Job Purpose

The Director of Learning and Development is responsible for Responsible for planning, coordinating and conducting training needs and training programs in order to enhance the quality of services of employees as well as to improve the performance efficiency of staff.

Key Interactions

Internally

• General manager
• Director Talent & Culture
• Department Heads in the Hotel
• Talent (Employees) of the Hotel

Externally

• Various Government bodies
• Training Providers
• Training budget
• Activities & CSR

Primary Responsibilities

Technical Responsibilities

• Oversee all training and development of the hotels
• Conducts an orientation to new associates
• Conducts first-line supervisory training in basic management skills.
• Conducts guest courtesy training.
• Oversees on the job training of new Associate.
• Oversees retraining of employees.
• Monitors present and future trends, practices and systems in the training field and makes recommendations relating thereto.

Human Responsibilities

• Counsels associates as needed in areas such as career planning, training and development, employee relations etc.
• Implements and monitors an effective associates relation and motivation programs in the hotel.
• Develops and implements programs to ensure employee security and safety.
• Disseminates information affecting employer-employee relation.
• Coordinates and executes employees’ social, athletic and recreational activities.

Relations

• Reports to the General Manager
• Supervises the performance of Manager, Coordinator or Officer and Training Department.
• Interacts with individuals outside the hotel including, but not limited to training association members, training, and personnel staff from competitor hotels and other members of the local community.
• Coordinates functions and activities with other department heads and department trainers.

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Conduct probationary reviews and provide feedback to talent.

Reward and Recognition

• Promote Work-Life Balance to achieve a healthy workforce;
• Motivate talent through recognition and rewards program;
• Implement and maintain effective talent related activities and motivational programs;
• Plan, coordinate and execute internal talent events to ensure talent engagement and promote a good and efficient working atmosphere;
• Recognize key events in the lives of our talent including birthdays, marriages, births and loss of loved ones;
• Share guest feedback and NPS scores including individual talent mentions;

Corporate Social Responsibility

• Support the local community through the co-ordination of strategic CSR activities;
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Planet 21, WATCH and AccorHotels Ethics Charter;
• Provide opportunities for talent to share their ideas and to contribute to the community;
• Identify public relations opportunities which support employer branding.

Satisfaction and Engagement

• Conduct regular on one one discussions with star talent;
• Co-ordinate annual EOS and project teams to work on follow up action plans;

Profile

Knowledge and Experience

• Bachelor Degree in Human Resources
• Minimum of 10+ years of expat experience in Learning & Development Director roles, with at least 5 years in managerial level
• Overseeing more than 1000 hotel rooms in four properties in Phuket. Branded as Novotels and Swissotels.
• Knowledge of local labour laws and employment visa requirements
• Up-to-date on L&D trends and practices in the market

Competencies

• Ability to create a community which supports a collaborative environment.
• Strong coach approach leadership style.
• Excellent interpersonal skills with ability to communicate with all levels of talent
• Good team working skills and able to work effectively and contribute in a team
• Good organization skills
• Multicultural awareness and able to work with people from diverse cultures
• Flexible and able to embrace and respond to change effectively
• Ability to multi-task
• Ability to work independently and has good initiative under dynamic environment
• Self motivated and energetic
• Ability to take risks and believe in others