Senior Assistant Chief Housekeeper

Position Summary:

The Senior Assistant Chief Housekeeper works in conjunction with the Chief Housekeeper to coordinate, schedule, and supervise the day-to-day activities of the Housekeeping Department. This includes ensuring that all staterooms, public areas, and open decks are operating in accordance with Company Operating Standards.

Qualifications:

• Two to three years progressive Housekeeping managerial experience, preferably in an upscale hotel, resort, or cruise ship. (shipboard experience preferred).
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent.
• Extensive knowledge of proper cleaning techniques, chemical handling, requirements and use of equipment. 
• Knowledgeable about assessment techniques, quality service standards, development of crew management, and guest satisfaction.
• Knowledge of policies and practices involved in the human resources function.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs.

Job Skills:

• Ensures all Housekeeping operations and procedures are executed consistently (Stateroom Inspection, Linen Management, and Equipment Management).
• Is highly visible and regularly walks around all areas of the ship.
• Identifies any safety concerns and takes action to correct.
• Has a full understanding of OPP and USPH guidelines and regulations.
• Consistent follow up with repair and maintenance.
• Adequate products, including supplies and guest amenities are always available.
• Delivers the ratings results the company has set forth.
• Integrates STAR service standards and guest comments to attain ratings.
• Upholds STAR (S), Safety, Environmental, and other company policies and standards.
• Demonstrates positive results in Workplace Safety, Crew Satisfaction, Time and Attendance, Guest Satisfaction, and other key results areas.