Assistant Cruise Director - Urgent! Only French Speakers

ASST CRUISE DIRECTOR OPPORTUNITY - IMMEDIATE POSITION

• Desktop publisher for all English and French translations & daily program
• Provide assistance in guests’ activities and events with socializing and translating in French and possibly Spanish
• In charge of Tahitian Ambassadors Les Gauguin(e)s.

Major Areas of Responsibility:

.1 Customers

• Interaction with guests, showing interest in guest’s conversation, applying discretion at all times and following up if appropriate.
• Assist the Cruise Director, in order make sure that prompt, attentive, consistent & courteous service is provided, the Cruise staff, at all time to each guest & through this helps to achieve the goal for the cruise department scores in the guest comment cards.
• Ensuring that Gauguin(e)s are not only knowledgeable and well informed about the Tahitian culture, history and specificities of each islands, but also able to share it with guests.
• Ensure that crew greets and smiles at guests.
• Ensure that personalized service is provided by addressing guests by names.
• Constantly display a positive and can do attitude.
• Strictly follow and reinforce the company grooming policy.
• Keep in mind that guests always come first.
• Always ready to go the extra mile.
• Communicate and interact at all time in a friendly, professional and courteous manner with guests and colleagues.
• Follow instructions received from direct Supervisor or any higher ranked officer.
• Constantly display welcoming and approachable demeanor.
• Maintain an attentive & proactive approach, asserting satisfaction with the product served.
• Able to use sound judgment when dealing with guests.

.2 Organization & management

• Assist the Cruise Director in scheduling and supervising all shipboard activities.
• Produce the Daily Program and general guest information in English with translations in French and possibly Spanish (or other languages if applicable).
• Ensuring accuracy of translated information, including entertainment, social activities, port information, tour information, dining opening hours, etc.
• Simultaneous translation of verbal announcements by the Captain, Cruise Director, if required.
• Simultaneous translation of activities, if required.
• Prepare the Daily Program for TV publication on a designated channel.
• Being well aware of the daily program contents and own schedule.
• Provide own wardrobe, maintaining a high standard and within the dress code of the ship.
• Assisting with guest embarkation/disembarkation, tender operation, tour dispatch, shore side transportation and shore events (where applicable).
• Assist the Cruise Director with preparing the schedule for Les Gauguin(e)s.
• Assign daily duties to Les Gauguin(e)s and coach them if needed.
• Ensure that all dances costumes are maintained in a good shape and inventoried at the end of each month. Inventory is provided to the Cruise Director.
• Ensuring that cruise staff is well aware of the daily program contents and their own schedule.
• Keeping department members informed in regards to itinerary, events, programs and schedules, training sessions and rehearsals, etc.
• Perform guest social duties in various public outlets and areas.
• Interacting with guests, showing interest in guest’s conversation, applying discretion at all times and following up if appropriate.
• Being actively involved in all shipboard activities.
• Acting as Master of Ceremony for social events if requested by Cruise Director.
• Supervising and organizing private events as per guests’ requests (private cocktails, etc.)
• Assisting other department’s operations and activities if needed (i.e. immigration inspection, check in, ships visitors, ship tours, tour guides for shore excursions, etc.).
• Assist the Cruise Director in building and maintaining trust and excellent relationship amongst the Cruise Staff.
• Assist the Cruise Director in regards of the appraisals, by providing fair and accurate comments based on individual performance log, job description and by recognizing top performers and crew in needs of additional training.
• Constantly follow company policies and procedures.
• Always optimize working hours of the Cruise Staff under her/his supervision.
• Flexible and pro-active when facing unexpected event or situation.
• Always protect company interests, assets & properties.
• Perform other related duties as assigned or as directed.