Assistant General Manager

We are seeking an experienced professional, who is a strong leader, committed to achieving results and motivate others to join a fantastic Cruise company as there new Assistant General Manager.

Position Summary:

• Supports the General Manager in the overall hotel operation, with emphasis placed on the Revenue Departments and the Front-of-House areas (as directed by the General Manager). He/she also deputizes the General Manager’s duties in their absence.
• Like the General Manager, he/she is to take all necessary action to implement and enforce that company policies and procedures are applied and adhered to, and that the proper level of service to guests is maintained.

Essential functions

You will be responsible for the assistance / managing all the sectors below in order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

• Guest Service: - Ensures the hotel department is organized and ready to receive guests at embarkation, with special attention placed on the Reception Desk area and guest staterooms.
• Housekeeping / Staterooms - Makes sure the Executive Housekeeper has fully briefed his/her staff about their routines before each cruise, with instructions on handling special requests and other unusual situations.
• Public Rooms / Open decks - Ensures that all personnel involved in activities planned for these areas are fully informed of their duties and scheduling.
• Front Office / Reception Desk - Ensures the Reception Desk is providing the best possible service at all times, in an efficient, professional and orderly manner.
• Concessionaires - Ensures Concessionaires perform their duties according to their respective contracts with our company.
• Purchasing and Storing (Hotel) - Supervises purchases made for the Hotel Department (excluding Food and Beverage items), that includes provisions, sundries, bonded stores, and all other supplies used for services to guests and crew
• Onboard Revenue - Conducts on a regular basis a Revenue Management Meeting with relative department heads to create and maintain new ideas for generating revenue in accordance with Hotel Operation Procedure CO.03.01 “Participants of shipboard meetings”.
• Equipment - Ensures the Hotel Department staff knows how to handle all machinery and equipment correctly.
• M&R/Budgets - Monitors the hotel maintenance and repair (M&R) accounts and helps to determine the required budget needs for the following year.
• Laws and Regulations - Be familiar with the Bahamian Seaman’s Laws, as well as various wage and salary agreements as well to be familiar with the United States Public Health regulations.

A full job description will be issued once contact has been made and Cv considered for this role

Attributes Qualifications

• Advanced level English verbal and writing skills, including the proper use of English grammar is required.
• Intermediate to Advanced skills in typing and computer software skills (Microsoft Word, Excel, Fidelio Cruise, Micros) is required.
• Six months experience in budgeting, financial forecasting, or reporting is required.
• Minimum two years management experience in Hotel, Food and Beverage positions in hospitality and catering establishments is required; OR minimum two years management experience in related hotel positions on board ships is required.
• The incumbent must be able to work in a multi-cultural environment; also, must be able to adjust to changes in schedules, assignments and deadlines.

Education

• Bachelors degree or foreign equivalency in Hotel and Restaurant Management from a recognized hotel/culinary institution is required.

Contract and Salary:

• Contract: 16 weeks onboard/ 8 weeks off
• Rooming: Single
• Monthly Rate: $9111.83 per month while onboard

If you, or anyone else you know are interested in this opportunity please send an updated CV to hidden link - please login

Navis is acting as an Employment Agency in relation to this vacancy.