Deputy Shore Excursion Manager
- Reference:
- Deputy1
- Category:
- Shore Excursions Jobs
- Position:
- Shore Excursion Manager
- Salary:
- competitive
- Updated:
- September 3, 2019
The Deputy Shorex Manager will assist the Shore Excursions Manager with the efficient running of the Shore Excursion Department. During the season the Deputy will also cover the role of the Shore Excursion Manager. This is to include, but not limited to, the day to day running of the Shore Excursions Desk, excursion presentations, agent liaison, shoreside operations, escort training, guest welfare, guest correspondence, account reconciliation and guest embarkation/disembarkation on turnaround day.
Essential requirements
- Fluency in spoken & written English, minimum requirement all CMV brands
- Fluency in spoken & written German, an advantage, minimum requirement for TransOcean product
- At least 3 years experience on a cruise ship with at least 2 years in a Shore Excursion position
- Strong presentation preparation and presenting skills for all required Shore Excursion presentations
- Strong computer and typing skills: Word, Excel, Outlook, Powerpoint. Additional: Cruise Manager (or similar Ship Management System)
- Customer Service background
- Experience in communication with local agents by phone/email
- Be able to communicate, negotiate and complaint handle
- Knowledgable in the ISM regulations.
- Ability to manage the shore excursion team and rotas, plus crew on appointed escorting duties. Must be comfortable working with crew of different nationalities
- Good organisation skills
- Efficient in formulating and preparing shore excursion reports, including financials, respond and react efficiently to guest related issues, and be fully aware of the internal organisation on board a cruise ship
Certificate Requirements
In accordance with the requirements of the STCW convention and code all appointed crew must have the following STCW certificates. Seafarers holding STCW certificates that were issued prior to 1st January 2012 and not meeting the 2010 Manila amendments will be required to renew them prior to employment.
- Personal Survival Techniques STCW - Ref. A-VI/1-1 as amended in 2010
- Fire Prevention and Fire Fighting - STCW Ref. A-VI/1-2 as amended in 2010
- Elementary First Aid - STCW Ref. A-VI/1-3 as amended in 2010
- Personal, safety and social responsibilities STCW A-VI/1-4 as amended in 2010
- Crowd Management STCW Ref. A – V/2 Par 1-3 as amended in 2010
- Security Awareness STC W Ref. A-VI/6 -1 as amended in 2010 – including Designated Security Duties certificate A V1/6-2
- Medical examinations
- Valid passport (at least for 1 year from the date of embarkation)
- Seaman’s Book - National or Bahamian Seaman’s Books only
- International Certificate of Vaccination against Yellow Fever (validity – lifetime)
Note: Any employment for our Vessels is organised via the Ship Owners - Global Maritime Group and its associated companies, including all subsidiary offices around the world. In order to avoid any confusion, we must advise that no contracts would be issued by Cruise & Maritime Voyages or job offers made from the UK office by email.
STCW Certificates
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
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