Cleaning Specialist (2.5 Stripes) - $ competitive per month on board

Cleaning Specialist (2.5 Stripes) - $ competitive per month on board

ARM is seeking candidates for Cleaning Specialist positions on board some of the most prestigious cruise ships travelling the world.

Whilst managing the daily operational aspects and the cleaning activities of Facilities Management function involved with public/crew areas including the pool deck and associated horticulture throughout the vessel, the main responsibilities of the role include:

• Support the Facilities Manager in the general administration involved in the overall public/crew areas cleaning function onboard the vessel, focusing primarily on quality of operations.
• Supervise the public/crew areas cleaning function with a staff of Cleaners, Pool Attendants, and Horticulturists.
• Manage the assignment of duties, responsibilities and workstations to employees.
• Observe and evaluate employees and work procedures to ensure quality standards and service is met.
• Ensure proper staffing levels on a shift by shift basis as deemed adequate to execute company standards of guest service and safety.
• Participate with the Facilities Manager in the supervision of the Dispatchers and service personnel.
• Mentor, develop and provide on-the-job training to subordinates to strengthen their current performance and preparation for future advancement as well as executes directives deemed appropriate by the Facilities Manager.
• Review financial transactions and monitor budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
• Review working hours and overtime to maintain the efficiency of the operation without exceeding budgetary constraints.
• Review requisition estimates for product replacements, supplies, purchases, etc. and forwards to the Facilities Manager for final approval. Actively seek out opportunities to reduce costs while maintaining standards of quality and service.
• Monitor all cleaning processes in the public and crew areas. Inspects cleaning preparation to maintain quality standards and sanitation regulations with regard to public areas. –
• Monitor the care, use and maintenance of all equipment, machinery, supplies, etc. for the facility function. Complete all hygiene sanitation logs and ensures all USPH procedures pertaining to the Facilities cleaning function are followed according to the regulations.
• Investigate and resolve cleaning quality and service complaints in a timely fashion, and with a view to exceeding the expectations of our guests.
• Work with the Cruise Director, F&B Manager, Facilities Manager and Staff Captain, and Bosun to coordinate the scheduling of opening, closing, cleaning and maintenance of all pools, Jacuzzis, solarium, open deck areas.

QUALIFICATIONS

• Two to three years housekeeping supervisory experience in a hotel environment preferred.
• Minimum one to two years previous cleaning experience, preferably in a 4 or 5 star hotel.
• Ability to work independently and implement proactive work measures.
• Ability to evaluate a situation and quickly determine the proper procedures to avoid potential problems.
• Knowledge of proper cleaning techniques, requirements and use of equipment
• Knowledge of proper chemical handling.
• Ability to manage the financial aspects of a cleaning operation, including the successful identification of expense reduction through cost efficiencies.
• Ability to manage headcount within area as it relates to and supports the business needs of the vessel.
• Knowledge of principles and processes for providing customer and personal service including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques.
• Ability to instruct and demonstrate customer service values into every day work practices.
• Knowledge of policies and practices involved in the human resources function.
• Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work.
• Ability to utilize and administer the disciplinary action process through coaching and counselling to improve performance or terminate employment.
• Ability to communicate tactfully with department heads, co=-workers and other shipboard employees to resolve problems and negotiate resolutions during normal operations and stressful situations.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, or related programs.
• Completion of high school or basic education equivalency required.

This is an excellent opportunity to join one of the world’s leading Cruise lines and become part of an outstanding multi-cultural team that continues to win awards in all categories.

Please contact us to discuss current rotations and salary levels. We are arranging interviews now so please apply as soon as possible to be considered.

ARM Maritime; Your First Port of Call.