Excite Recruitment

Receptionist - 5* Cruise Ship

November 3, 2019
Excite Recruitment
Guest Services Jobs
Receptionist / Concierge
US $2000 plus per month worked


  • Location : Worldwide
  • Contract : Permanent - 5 on 2 off Rotation
  • Salary : US $2,000+ per month

Job Description

  • MUST have worked as Receptionist on a similar 4 / 5 / 6* style ship
  • Preferably done the above onboard a medium sized ship
  • Used to and comfortable with dealing with complaint handling
  • Used to dealing with special requests and achieving results
  • EXCELLENT at customer service and building positive relations with guests and colleagues
  • Ability to work under pressure and maintain a pleasant working environment
  • Computer literate - Word/excel/Fidelio/MXP/and similar
  • Excellent communication skills.
  • Good written and spoken English (additional languages a very good advantage)
  • Positive and outgoing personality
  • Must have valid US C1D visa and full STCW's too which have been taken in a shoreside centre.
  • You will act as central point of reference for shipboard information and services offered to guests, facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
  • Assist Guests with routine queries and where possible, provide resolution to problems;
  • You will be responsible for setting up Guest's accounts, deal with any cash payments and payment queries;
  • Provide foreign currently exchange services;
  • Train new reception staff in front office operations
  • Telephone duties;
  • Daily follow-up of all front desk logs
  • End of cruise filing and ensure start of cruise documents are ready in accordance with guidelines
  • Embarkation / Disembarkation duties as required

You MUST have previous cruise experience, and MUST hold all your STCW Certificates (completed shoreside)

If this really great opportunity is for you and you match the requested work history and experience for the role, please send me your up to date and professional CV. Kindly ensure it has all of your contact details clearly listed with the correct telephone numbers on too!

I am here to help should you have any questions and I look forward to supporting your application.

Should you need to contact me at any time, please feel free.

Kind regards,


STCW Certificates

You will need valid STCW certificates to apply for this position. Find an STCW course near you.

Work Experience Requirements

All applicants must have previous experience in working on a Cruise Ship.

Language Requirements

Good knowledge of the English language is required.

Excite Recruitment

Excite Recruitment


Excite Recruitment is a leading provider of recruitment solutions to the Cruise, Hotel, Hospitality and Catering industry.

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