In line with MSC Cruises policies and procedures and under the supervision of the SPA manager, the SPA Receptionist is responsible for delivering exemplary service, welcoming all guests with a warm and friendly disposition and responding to all requests and queries in a professional and efficient manner to maximise SPA revenue and achieve the highest levels of guest satisfaction.
- Owns the guest journey as the main point of contact for all SPA guests;
- Greets and acknowledges all guests entering and leaving the SPA facilities;
- Actively promotes SPA services, packages and the SPA facilities;
- Answers phone calls, schedules appointments and completes reception administrative tasks;
- Manages guest feedback professionally and efficiently;
- Assists in all areas of the SPA operation as requested by the SPA Manager.
- Proficient speaking, reading, and writing skills in English, and with a fluent level in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as a plus
- High School Graduate or equivalent;
- 1+ years of experience as a receptionist within a SPA, Beauty Salon, Fitness Center or a 4/5* Star Hotel. Shipboard experience is an advantage;
- Up-selling and cross-selling skills;
- Exceptional communication and customer service skills;
- Ability to work without direct supervision;
- Computer Literacy, knowledge of Fidelio is an advantage.
- Possess a valid passport and when possible a seaman book copy.
Good knowledge of the English language is required.
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