Viking Cruises

Assistant Cruise Director

Recruiter:
Viking Cruises
Category:
Entertainment Jobs
Position:
Assistant Cruise Director
Published:
June 10, 2021

PURPOSE OF POSITION

To provide the guests with premium quality entertainment and activities by directing, development and implementation of programs in accordance with VOC standards. To support the Cruise Director with the management of the entertainment team

YOUR RESPONSIBILITIES

Professional Skills

  • English speaking
  • Good communicator
  • Smart, presentable, friendly and approachable
  • Confident to answer general guest enquiries and give directions
  • Knowledge of key day-to-day procedures - I’ve lost my key, where to I go to join tour, how do I book a tour, what do you suggest I do ashore, daily program events
  • Strong social skills with a positive outlook - problem solver
  • Works well under pressure
  • Strong Computer & Microsoft experience - Excel and Word
  • Host some deck sports
  • Greeting duties during lectures and shows
  • Host dining tables - ability to hold conversations and engage guests
  • Schedule the department, being aware of the operational needs of the ship and other departments
  • Actively participate in the life of the ship as a member of the Cruise & Entertainment Department
  • Accompany guest shore excursions as agreed with the Cruise Director
  • Uphold and participate in all safety and security requirements as a crew member
  • Be able to take over the role of Cruise Director in case of emergency/illness or other situations that may arise that might take the Cruise Director out of normal operation
  • Overseeing the Viking Daily newsletter, including proof reading and checking for any clashes in schedules
  • Perform at least a one 45min performance with tracks or charts once per cruise

  • Pro-active approach to problem solving
  • Ability to MC events on and off stage
  • Any other duties deemed necessary by the Cruise Director

Guest Excellence

  • Maintain, uphold and execute the Viking quality and Service Standards
  • Monitor guest satisfaction and report issues, concerns and suggestions

Mindset & Values

  • Be well groomed and of positive personality and focused on delivering 100% satisfaction
  • Adhere to schedules, always setting good standards for the rest of the department

     

Communication & Coordination

  • Report directly to the Cruise Director
  • Be mindful of the guests inquiries, requests, complaints and respond immediately

Leadership

  • Ability to schedule the department, being aware of the operational needs of the ship and other departments
  • Training of Team members to the standards set by VOC
  • Supervision and Management of the Team

YOUR PROFILE

The Assistant Cruise Director is experienced within the Entertainment industry and has strong administration and personal skills. Has the ability to work on his/her own and within a team environment

Reporting Line

  • Solid line: Report to the Cruise Director

Required Skills

  • Good Administration
  • Confident on microphones and on stage
  • Prefer previous ship experience
  • Well organized
  • Commitment to Safety and Security programs
  • Sociable and confident in the presence of guests
  • Well groomed
  • Proactive problem solving
  • Understand guest needs
  • Time Management
  • Teamwork and good communication
  • Strong command of English
  • Reliable and pressure resistant
  • Proactive in upholding Viking standards of excellence
  • Enthusiastic crew member
  • Good knowledge of Microsoft Office programs
  • Good understanding of scheduling

Language Requirements

Good knowledge of the English language is required.

Viking Cruises

Viking Cruises

www.vikingcruises.com/careers/

JOIN OUR FAMILY

As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 64 river ships and 6 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company — whether on board our ships or in our corporate offices.

HISTORY

Viking Cruises was founded in Russia in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years. With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history.

RIVER

The award-winning Viking Longships offer a variety of stateroom categories and true two-room suites with full-size verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. River cruises range from 8 to 23 days, with itineraries featuring Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde Rivers; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong.

OCEAN

In 2015, Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. One year later, Viking launched its second ocean ship, Viking Sea, which was joined by sister ships Viking Sky and Viking Sun in 2017 and by Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023. Ocean itineraries are designed to maximize the amount of time travelers spend in their destination. These enriching itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas, and Africa.


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