OCEAN - Technician VIDEO
WORKING WITH VIKING
As a Viking Shipboard Team Member, you represent Viking’s values and our Service Standard, STAR Service. You are a hospitality professional with a passion for excellence. Viking will empower you with the skills, knowledge and tools to succeed in your role onboard. At Viking, we are committed to each other and our Guests through a shared set of values. We strive to be the best; we always impress our Guests and we care for each other as a family. By working for Viking, you embody our world-class service culture and become a valued part of our Viking Family.
PURPOSE OF POSITION
- The Video Technician sets up, runs and maintains the video equipment for all entertainment venues on the ship.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
- Cross-train with the Broadcast Manager and demonstrate the ability to take over the Broadcast Manager’s role, either temporarily or permanently, when necessary; assist the Stage Management Team, when required and as approved by the Cruise Director and Broadcast Manager.
- Film and edit the Viking Today, Port Talks and Enrichment Lectures; film the Viking Daily, as required.
- Set up and operate video equipment for assigned shows; check all equipment, before each show.
- Program the show control computer during technical rehearsals, as assigned
- Maintain a show report log for each performance; ensure that the show set-up is complete and exact, as per company policy and procedures; ensure that the design integrity and performance quality are maintained through show runs; switch video sources, when necessary.
- Demonstrate the ability to terminate a wide range of A/V and data connectors.
- Communicate in a clear, concise and timely manner with the Stage Manager and other departments.
- Participate in special events by assisting with video needs; report broken or faulty equipment and update inventories monthly; assist with the maintenance of video equipment; maintain cleanliness and order in all sound areas, in accordance with all Public Health and Safety Policies and Procedures; attend all show set-ups, show calls and meetings, in a timely manner.
- Monitor guest satisfaction and report any issues, concerns and suggestions to the Broadcast Manager.
- Provide the highest level of comfort and service to guests, as per Viking’s STAR Service Standards and all Public Health Policies.
- Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to Viking’s STAR Service Standards.
- Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
- Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
- Demonstrate outstanding flexibility: must be able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of Viking at all times.
- Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
- Have strong motivation to achieve the company goals and objectives (quality and financial) for the Entertainment Department.
- Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
- Perform additional duties, upon instruction from the Cruise Director and Broadcast Manager.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
- Must have strong video knowledge (specifically front and rear projection and large format LED displays) in which basic show control programming have been applied; working in a TV Studio, Local TV Channel, Video Production Company or Theatre Production Company or similar position onboard is preferred; additional experience in Broadcasting, IT, Communications and Networking is preferred.
- A Bachelor’s Degree in Broadcast Production, Media Production, Television Production or Film Production is required.. Training and education in video playback and projection systems will be considered, in lieu of a degree.
- Must demonstrate the ability to operateprofessional broadcast cameras such as Sony PXWZ150 and edit with Apple Final Cut Pro X, as well as handle basic machinery, hand tools and various projectors, video displays, servers, switches, routers and control system components. professional broadcast cameras such as Sony PXWZ150 and edit with Apple Final Cut Pro X, as well as
- The ability to lift up to 50 pounds, stand, kneel or crouch for long period of time, and to climb up ladders and scaffolding, is required.
- Must be able to negotiate catwalks and access all points in all theatre spaces; a strong understanding of browser-based software & IP protocol is required.
- Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills.
- Strong administration skills are preferred and must be proficient with PC based databases, spread sheets, word processing systems, Watchout and other software, as it becomes available.
- Flexible, stress resistant, committed team player and exceptional work ethic is required; must demonstrate the ability to work independently and in a team and have a creative flare to film and edit videos; guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards, are required.
GUIDELINES AND REGULATIONS
- Implement Standard Operating Procedures & STAR Service Standards within the department.
- Ensure appropriate appearance and clothing according to the updated Grooming Standards.
- The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.
Position: Video Technician
Supervisor: Broadcast Manager
Gives instructions to: NA
Receives instructions from: Broadcast Manager
Good knowledge of the English language is required.
JOIN OUR FAMILY
As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 64 river ships and 6 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company — whether on board our ships or in our corporate offices.
Viking Cruises was founded in Russia in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years. With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history.
The award-winning Viking Longships offer a variety of stateroom categories and true two-room suites with full-size verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. River cruises range from 8 to 23 days, with itineraries featuring Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde Rivers; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong.
In 2015, Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. One year later, Viking launched its second ocean ship, Viking Sea, which was joined by sister ships Viking Sky and Viking Sun in 2017 and by Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023. Ocean itineraries are designed to maximize the amount of time travelers spend in their destination. These enriching itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas, and Africa.