Shipboard - Shore Excursion Staff

Set sail on an exciting career course with Princess Cruises! One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of 19 modern ships renowned for their innovative design and wide array of choices in dining, entertainment, and amenities. Princess Cruises is the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational programs for our crew. Join our team, and you'll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of call that will leave you breathless.

Working for Princess Cruises is ideal if you are looking to take your career to the next level and enjoy a challenging and unique environment. As a Shorex Staff, you will support the Shorex Manager in the administration and delivery of our Shore Excursion operation that delights and serves our guest.

Job Responsibilities:

• Always delivers customer service standards that meet and exceed Hotel Policies & Procedures with every guest interaction.
• Pays close attention to guests to identify their preferences and adjusts service accordingly, anticipating their needs and offering appropriate responses without the customer having to ask.
• Serves as a sales agent and understands the need to achieve financial targets; receptively accepts and follows guidance from the Shore Excursion Manager.
• Carefully monitors the status of tours returning to the ship and immediately notifies the Shore Excursion Manager, Bridge, Customer Services Director, and Food & Beverage department of all delayed tours whenever necessary.
• Ensures tours are dispatched efficiently from designated lounges, properly sets up and organizes lounges before tour meeting times.
• Promptly resolves all customer service issues affecting a guest's cruise experience.

Qualifications:

• Acting tour staff experience preferred
• Experience in operations with a land-based resort or tour company in an international environment preferred
• Proven ability to exceed customer service standards
• Proficient in Microsoft programs, PowerPoint, mail merge
• Ability to conduct financial transactions quickly and accurately
• Ability to thrive in a high-pressure sales environment while maintaining a positive attitude at all times
• Strong command of the English language, both verbal and written

Regardless of the rank or role, we are all one Princess Cruises team. "To share our world, share our hearts, protect our Earth, and create lasting memories."

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.