Entertainment Director

We serve. We respect our team. We innovate. We are consistent. We are accountable. We do it right.

Set sail on an exciting career course with Princess Cruises! One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of 18 modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities. Princess Cruises is the employer of choice in the cruise industry. We offer exceptional facilities and extensive learning and recreational programs for our crew. Join our team and you’ll enjoy a truly adventurous career with excellent incentives, unlimited growth, and ports of call that will leave you breathless

The Entertainment Director is ultimately responsible for the entire entertainment offering onboard. As the entertainment programmer he work with managers to schedule shows, activities, parties & performances in a manner that benefits both guest enjoyment and revenue. Under the guidance of shore side management they work to ensure brand pillars are delivered with the utmost attention to detail. As an executive officer they work with the Captain and others to ensure entertainment is delivered safely according to the many governing bodies that protect vacations at sea. All of this through a strategic and analytical lens using data from various sources to guide the product.

Qualifications:

• Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our guests and leading others to do the same.
• Natural leadership & management qualities, strong business acumen.
• Organized, detail-oriented, systematic and accurate with strong executive management skills.
• Agent of change – ideates, strategizes, communicates, leads.

Job Responsibilities include:

• Consistently oversees the monitoring and resolution of all issues that affect the Entertainment product and the guests’ cruise experience.
• Regularly monitors satisfaction and service ratings to ensure they consistently meet annual targets. Collaborates with the Hotel General Manager to formulate short- and long- term service improvement plans as needed.
• Maintains a highly visible profile in public areas at key times in order to assess entertainment programming effectiveness by observing guest enjoyment and traffic flow.
• Conducts regular staff meetings with Entertainment managers to communicate policies, discuss issues, and activate change to maximize guest satisfaction.
• Ensures operational efficiency and quality assurance of all Entertainment products, including Youth and Teens, Passenger Programs, Onboard Media, Enrichment Programs, Production Services, Music Services, Guest Entertainers, and Creative Entertainment.
• Coordinates with shoreside Entertainment management to guarantee the operational efficiency of all areas within the Entertainment department.
• Anticipates and plans for future itinerary deployments, including all necessary modifications to demographics, logistics, and clearance requirements.
• Partners with the Cruise Director to deliver and/or produce any special events assigned by shoreside management in a manner that is entertaining, memorable and/or profitable.
• Manages entertainment-relevant business operations and overall adherence to applicable policies and procedures.

Along with a challenging career and worldwide travel opportunities, Princess Cruises offers many other benefits. Our crew members are afforded comfortable accommodations, meals, and access to crew facilities such as a crew bar, fitness center, pool and a recreation center.

Regardless of the rank or role, we are all one Princess Cruises team. Together, we share our world, share our hearts, and create lasting memories.

Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.