Training Specialist

Here at Ethos Farm, we offer exciting career opportunities in the cruise industry working onboard some of the most amazing cruise ships at sea.

This opportunity is for a Training Specialist Role looking to travel the world whilst working and supporting the team on board as a Training Specialist.

The Job Role:

Overseeing the Cruise Ship training function. You will conduct general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. You will be responsible for all related record keeping.

• Coordinates and assists with company recognition programs
• In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.
• Conducts training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality and Service.
• Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes.
• Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management.
• Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
• Coordinates a group of departmental trainers to ensure completion of job-specific Position-Based Training (PBT).
• Conducts training using a variety of media (i.e.: computer, projector, actual models/objects, etc.) and programs in order to ensure optimum effect and retention.
• Utilizes Adult Learning Theory to ensure retention and transfer of learning.
• Creates a positive learning environment in and outside of the learning centre
• Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel.
• Develops specialized coursework with the approval and direction of shore-side Learning and Development.
• Provides constructive feedback to improve performance.

The Ideal Individual:

• A minimum of two (2) years of training and/or teaching experience in a business setting is required. Prior training experience in the hospitality industry is preferred.
• Advanced level of English verbal and writing skills, including the proper use of English grammar, is required.
• Intermediate to Advanced knowledge and skills in typing and MS Office Suite software, especially Outlook, Word, Excel, and PowerPoint, are required.
• Must be 21 years of age or over
• Outgoing and enthusiastic personality
• Must be able to lead by example
• High ethical standards
• Flexibility and adaptability to change
• Able to excel in a multi-cultural environment
• Must be detail-oriented.
• Proactive, Team Player, Problem Solver.
• Passionate about hospitality and customer service driven
• Must have a professional appearance and good hygiene
• Respect for all co-workers and guests
• Pride in your work by creating positive energy, excitement, and fun
• Able to work 7 days a week
• Demonstrate positive behaviors, smiling, being polite and courteous
• Able to develop a camaraderie with team members
• Ability to live in close quarters, share limited space with other cabin-mates

Cruise Benefits:

• Accommodation, uniform, and meals provided on-board as part of the salary package
• Competitive monthly salary
• Travel the world
• Meet new people
• Grow your career

In the simplest terms here at Ethos Farm, we transform workforces into brand custodians. We enable workforces to deliver enhanced customer service using an end to end approach that we call “Customer Service Architecture and Engineering”

We’re passionate about service
We’re passionate about learning and development
We’re passionate about customer service technology
We’re passionate about people
We are Ethos Farm

This position is based on 6-8 months contracts
This is a fantastic opportunity to see the world, in a company where you can progress and develop a career.

If you are interested, then please apply now.