Receptionist
- Recruiter:
- Ethos Farm LTD
- Category:
- Guest Services Jobs
- Position:
- Receptionist / Concierge
- Updated:
- March 30, 2020
Here at Ethos Farm, we offer exciting career opportunities in the cruise industry working onboard some of the most amazing cruise ships at sea.
This opportunity is for a Receptionist role looking to travel the world whilst working and supporting the team on board as a Receptionist for a Luxury Cruise Line.
The Job Role:
• Commit to the Company’s Core Values – flawless execution, dedication to family & community, the spirit of entrepreneurship, financial excellence and environmental stewardship.
• Assume personal responsibility for safety and the cruise lines impact upon the environment.
• Act as a central point of reference for shipboard information and services offered to guests;
• Facilitate the flow of information to departments in order to ensure awareness of guest issues and assist in resolving any problems;
• Assist Guests with routine queries and where possible, provide resolution to problems;
• Ensuring compliance with policy in accordance with guidelines issued by RSSC.
The Ideal Individual:
Guest Experience
- Demonstrates genuine concern for guests’ wellbeing at all times
- Acts as a filter for guest complaints or concerns to Executive Concierge
- Ensures front desk logs and reports are maintained within RSSC Standards
- Ensures guest requests are dealt with in a timely and efficient manner and that appropriate follow up is carried out
- Pro-active approach to problem-solving
- Operational and Administrative
- Attends to guest requests
- Telephone duties
- Type up guest written comments from comment cards and other administrative duties as required
- Compiles Cocktail Party and Hosted Table Invitations as required and instructed by management
- Ensures that all Dinner Reservations for Outlet Restaurants are sent out in a timely manner and are accurate
- Accurately prepares birthday and celebration lists communicating according to company policy
- Accurately prepares all Personalized Stationery for VIP suites, checking that all information included is correct
- Embarkation and debarkation duties (guest check-in)
- Ensures sufficient amount of printed matters available at all times
- Logging guest issues in front desk logs and ensures follow up completed
- Passes on queries from guests regarding onboard account, amenities, shipboard credits flights etc
- Attends front office meetings
- Daily follow-up of all front desk logs
- Completes end of cruise filing and the start of cruise docs are ready in accordance with guidelines from Assistant Purser
- Ensures that the company’s lost property procedures are followed at all times
- Ensures a proper handover is conducted at the beginning and/or end of each shift or when a colleague comes on duty
- Contacts Engine Control Room regarding urgent maintenance work
- Ensures that “Medical on-call” information is known at all times, contacting relevant person as required
- Performs all other duties as requested by a supervisor or as listed in SOP Manual – Front Office
- Finance
- Responsible for setting up a guest account, cash payments, and guest account queries
- Providing US Dollars and foreign currency exchange services to guests
- Providing Cash Advances and Foreign Currency Account Payments to guests
- Safe Audits daily and foreign currency audits
- Accounting duties as instructed by Chief Purser or Second Purser
- Training and Development
- Assists, where necessary, in training new reception staff in front office operations
- Completes, participates and promotes RSSC’s Service Training Programs
- Social
- Maintains positive relationships with colleagues
- Respects the privacy and rights of colleagues
- Promotes cooperation and teamwork
- At all times projects a favorable image of the cruise line, promoting its aims and objectives to enhance public recognition and acceptance of all its areas of operation or endeavors.
Cruise Benefits:
• Accommodation, uniform, and meals provided on-board as part of the salary package
• Competitive monthly salary
• Travel the world
• Meet new people
• Grow your career
In the simplest terms here at Ethos Farm, we transform workforces into brand custodians. We enable workforces to deliver enhanced customer service using an end to end approach that we call “Customer Service Architecture and Engineering”
We’re passionate about service
We’re passionate about learning and development
We’re passionate about customer service technology
We’re passionate about people
We are Ethos Farm
This position is based on 5 months contracts
This is a fantastic opportunity to see the world, in a company where you can progress and develop a career.
If you are interested, then please apply now.
Language Requirements
Good knowledge of the English language is required.
Ethos Farm LTD
Ethos Farm is a consultancy agency specialising in a concept we have called 'Customer Service Architecture'.
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