IT Support Specialist - EU Passport holders only

IT Jobs
Please contact the agency in regards salary
March 21, 2021

The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel
related computer equipment, with a particular focus on, but not limited to, technology and equipment in
Guest Staterooms.

Operational Effectiveness:

  • Assembles and configures basic network components.
  • Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).
  • Image in-stateroom equipment for ISE/ITV.
  • Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.
  • Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
  • Set up, monitor, and break down embarkation check-in equipment and operations.
  • Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
  • Provides after-hours support for any IT-related issue

Interpersonal Effectiveness:

  • Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
  • Resolves conflict with fact-based communication.
  • Fosters team unity and inspires commitment to Royal Caribbean International.
  • Collaborates well and works up, down and across the organization.
  • Knows our brand standards and is accountable for executing against them at all times.
  • Guest and crew facing communication are professional, on brand and visually appealing.
  • Is a role model for others and serves as a positive ambassador of Royal Caribbean International.
  • Exhibits professional presence, positive energy and passion in all situations.
  • Brings out the best in others through authenticity, care and humility.

Minimum experience and qualification requirements for position:

  • Minimum of six months experience in a technical user-assistance role such as a helpdesk
  • CompTIA’s A+ and/or N+ Certification preferred
  • Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites
  • Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling
  • Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience
  • Contract length: 26 weeks on / up to 60 days off

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