IT Support Specialist - EU Passport holders only

The position of IT Support Specialist assists in the IT operations onboard the vessel supporting all Hotel
related computer equipment, with a particular focus on, but not limited to, technology and equipment in
Guest Staterooms.

Operational Effectiveness:

• Assembles and configures basic network components.
• Performs basic troubleshooting to isolate and diagnose common problems, including, but not limited to, in-stateroom equipment for In-Stateroom Entertainment (ISE, including Interactive TV) and telephone problems (IT-Managed PBX).
• Image in-stateroom equipment for ISE/ITV.
• Ensures proper installation and provides first-level support for all IT-supported PC’s and peripherals including ShipNet workstations, Internet café workstations (Mac or PC), and devices supporting ISE/ITV and Digital Signage.
• Installs, set up and/or replace telephones. (On ships with an IT-Managed PBX)
• Set up, monitor, and break down embarkation check-in equipment and operations.
• Responsible for logging all time and work as well as reviewing incident tickets in the onboard incident management system and monitor respective technician’s queue.
• Provides after-hours support for any IT-related issue

Interpersonal Effectiveness:

• Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, revenue, Workplace Safety.
• Resolves conflict with fact-based communication.
• Fosters team unity and inspires commitment to Royal Caribbean International.
• Collaborates well and works up, down and across the organization.
• Knows our brand standards and is accountable for executing against them at all times.
• Guest and crew facing communication are professional, on brand and visually appealing.
• Is a role model for others and serves as a positive ambassador of Royal Caribbean International.
• Exhibits professional presence, positive energy and passion in all situations.
• Brings out the best in others through authenticity, care and humility.

Minimum experience and qualification requirements for position:

• Minimum of six months experience in a technical user-assistance role such as a helpdesk
• CompTIA’s A+ and/or N+ Certification preferred
• Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites
• Ability to conduct basic network troubleshooting (in particular; LAN’s), including knowledge of standard network cabling
• Associate’s Degree in Computer Science or related field from an accredited university or the international equivalent, or equivalent related experience
• Contract length: 26 weeks on / up to 60 days off