Guest Service Officer - Royal Caribbean Cruise Lines

ROYAL CARIBBEAN CRUISE LINE

Minimum requirements
Age : at least 21 years old
Experience in Public Relations / Communication. Advantage for candidates with experience in hotel field, on the land, or on board.
Language skills: English and German – advanced level – MANDATORY
Advantage for additional language skills: Italian, French, Spanish, Portuguese, Chinese, etc.

Contract details
Contract : 6 months
Vacation : 2 months
Facilities : accommodation, meals, reimburse of visa costs, flight tickets, medical services
Accommodation : shared cabin of two
Work schedule : 8 - 10 hours daily, free days by rotation in department
Job Cruise FEE : NO FEE for recruitment/ embarkation process
Embarkation costs : passport and medical examination.

Job Description
As the Guest Relations Officer, your main concern revolves around ensuring total guest satisfaction through personalized services that will create a memorable experience. This role allows you to utilize your exemplary problem resolution skills, keen listening skills, strong communication and organizational skills, and genuine social skills. Successfully resolve challenges and concerns by taking initiative and proactively identifying solutions and following-up in a timely manner.
Provides all services of the Guest Relations Desk including, but not limited, lost luggage, stateroom changes, lost and found services, printing and issuing guest cruise cards, and broadcasting announcements
Answers inquiries pertaining to Guest Relations services and general information
Responds to guest concerns in a considerate, professional, and positive manner by showing empathy and actively listening
Takes ownership of guest concerns, by following-up and ensuring complaints are resolved to the guest’s satisfaction
Maintains knowledge of all the ship’s regular events and special functions by reviewing all available sources (vessel’s Daily Program, etc.) in order to provide guests with accurate information to answer questions and handle special requests
Assists the Financial Controller with exchanging foreign currency, travelers´ checks, and collection of payment on guest accounts