IT Support for Ocean Lines

We are looking for the position of IT SUPPORT for the one of the biggest cruise ship company in the world.

JOB SUMMARY:

Assists in the IT Operations onboard the vessel supporting all Hotel related computer equipment, with a particular focus on, but not limited to, Guest Stateroom telephone and interactive television equipment.

Hiring Requirements:

• Bachelor’s degree in computer science, or related field from an accredited college or
• university or the international equivalent preferred.
• Obtain certification through CompTIA's A+ (validates the latest skills needed by today’s
• computer professionals) & Network+ (validates the knowledge and skills of network professionals).
• Ability to conduct basic LAN and/or WAN troubleshooting diagnostics.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire IT operation.
• Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred.
• Ability to communicate politely to other co-workers, management, and guests to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as word processing, spreadsheets, and presentations.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests.
• Ability to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French or German preferred.

* NO TATOOS (visible one) are accepted