Assistant Retail Manager

Harding is a shipboard luxury retailer working with cruise line partners to create the ultimate retail experience for guests on board. Through listening, innovating, and evolving, we stay at the cutting edge of retailing; consistently providing outstanding customer service and being recognised as Cruise Retailer of the Year for 2019.

With ship sailing dates being released for 2021, we are looking to recruit motivated and ambitious Assistant Retail Managers to manage the successful teams at sea.

Would you like to be a part of the retail management team, responsible for running a team of retail sales assistants and product specialists? If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!

What you will be doing:

• Living and working on a cruise ship (you could be anywhere in the world!)
• Creating an exceptional and memorable retail experience for guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Help identify training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as an Assistant Retail Manager or Manager at sea
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong team player who is goal orientated
• Competent in store and HR processes including sales reports, loss prevention, audits, appraisals etc
• Strong numeracy and literacy skills
• Please note, if successful in the recruitment process, you will be required to undergo a medical assessment to work at sea (varies by cruise line and is managed by third parties)

What you will receive:

• Competitive salary and generous commission structure
• Accommodation, meals on board, flights (if required) to join your ship
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the onboard Retail Manager and central office team
• Contract role, working and living at sea for up to 6 months at a time

Does this sound like you? If so, please apply now…

Your adventure starts here!