Lead Navigator

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. 

Job Responsibilities:

• Supports the Rooms Division Director by driving a personalized guest and teammate centric & experience culture, reducing friction points and mitigating negative surprises.
• Ensures utilization of Princess MedallionClass products, services and applications to drive engagement in delivering a guest and teammates centric experience.
• Listens to guest concerns with empathy and always demonstrates genuine interest.
• Promptly responds to guest requests and concerns and takes appropriate follow-up action
• Maintains a high level of knowledge of OceanMedallion and the MedallionClass Vacation experience.
• Fully embraces the Service Excellence platform and philosophy.
• Stays updated on changes and improvements to the MedallionClass Vacation experience.
• Identifies opportunities to improve processes; learns and applies new skills to improve the quality and efficiency of day-to-day activities.
• Reports directly to the Customer Service Director Rooms Division Director.
• Applies knowledge of guest service, company products, and policies and procedures to resolve Guest concerns.
• All duties must be completed following the company Core Values and all aspects of the Service Essentials program.

Qualification

• Demonstrated ability to speak effectively before large groups of people
• Strong microphone skills
• Command of the English language, both verbal and written
• Two years of experience in a hotel or resort guest-facing role preferred
• Proven leadership skills required
• Demonstration of OCEAN knowledge
• Proficiency in the use of computer-based programs

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to DEI (Diversity, Equivity and Inclusion) without regard to race, color, religion, sex, national origin, disability or protected veteran status.

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