IT Support Specialist (reporting to IT Specialist) for 4* and 5* US Cruise Line

We are seeking on behalf of one of world’s biggest 4* and 5* cruise lines who have an existing fleet of ships and new builds on the way for qualified IT Support Specialists.

This is a great opportunity for anyone who has a passion for IT, whilst travelling to some of world’s most exciting destinations in the world and gaining valuable life and work experience.

Under the supervision of the IT Systems Manager, the IT Support Specialist assists in the IT Operations onboard the ship supporting all Hotel related computer equipment (including technology- and equipment in Guest Cabins such as Interactive TV).

Primary Duties include

• Works closely with the Marketing & Revenue Manager to ensure that training classes at the Internet Café are adequately supported for all guests' needs.
• Provides support for all internet cafe in-stateroom certified applications. Answers, evaluates, and prioritizes requests for assistance from users experiencing problems with Internet Cafe in-stateroom hardware, software, networking, and other computer-related technologies. Interviews user to collect information about the problem and performs diagnostic procedures to determine the source of error.
• Installs, upgrades and configures internet cafe in-stateroom printing, provides users with network technical support. Responds to needs and questions of users concerning their access of network resources. Installs and tests necessary software and hardware.
• Assembles and configures basic network components and associated services. Sets up and maintains basic network operations, including assembly of network hardware. Performs basic network troubleshooting to isolate and diagnose common network problems. Upgrades basic network hardware and software components as required. Installs, upgrades and configures network printing, directory structures, rights, security, software and files services. Provides users with network technical support. Responds to needs and questions of users concerning their access of network resources. Installs and tests necessary software and hardware. Performs scheduled maintenance as required.
• Performs scheduled and preventative maintenance on all hardware and software as required, with a primary focus on maintaining the Internet Café in-stateroom equipment.
• Ensures all Internet Café in-stateroom hardware is re-imaged and updated with the latest anti-virus applications when it is required.
• Participates in the computer set-up and breakdown for embarkation processing.
• Attends meetings, training activities, courses and all other work-related activities as required.

Minimum requirements

• Bachelor’s Degree in computer science, or equivalent
• Ability to conduct basic LAN and/or WAN Trouble shooting diagnostics
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Minimum six months experience in a user contact network help desk position along with desktop support experience in a Windows environment is preferred.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established time frames for the entire IT operation.
• Ability to communicate politely to other co-workers, management, and guests to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Working knowledge of computers, internet access, and the ability to navigate within a variety of software packages such as word processing, spreadsheets, and presentations.

Benefits

• Food & Accommodation provided
• Medical centre on board – free treatment if you are unwell or hurt
• Competitive Salary
• Opportunity for advancement
• Ability to travel and see some amazing destinations

How to apply:

Send your up to date CV / Resume with recent photo

1 Written work reference is required (if you have previous ship experience, a copy of an evaluation would be perfect)

If found qualified we will get back to you as soon as possible via e-mail, SKYPE and/or text message.

Looking forward to hearing from you!