OCEAN - Financial Officer
A VIKING LEADERSHIP ROLE
As a Viking Shipboard Leader, you represent Viking’s values and leadership philosophy (Hávamál). You are a hospitality professional who demonstrates passion for excellence, who takes ownership for your areas of responsibility, and who believes in empowering your team with the skills, knowledge and tools to succeed. You are an exceptional role model for the Viking Family & have strong motivation to achieve the company’s goals and objectives. You are flexible, stress resistant, focused, and a committed team member.
PURPOSE OF POSITION
- The Financial Officer is responsible for overseeing & controlling the ship’s entire financial operation including revenue & cost management and guest & crew administration, in accordance with Viking’s STAR Service Standards. You are required to implement, manage and maintain all service standards as determined by the Corporate Office, and it is your duty to manage departmental performance within set budgets and targets, and to provide your team with ongoing training and support.
- It is your responsibility to create a friendly, guest-oriented service culture to ensure guest satisfaction and repeat business, which in turn, will increase revenue and profitability of the company.
- Efficiently manage the ship’s financial operation by maintaining reports and conducting internal auditing for accounting, payroll and cruise closing purposes.
- Supervise all cash handling and auditing of the ships main safe; manage & control of cash availability.
- Continuously communicate with Onboard and Shoreside Departments to ensure proper annual budget allocations and revenue/cost control management; attend and oversee all storing procedures.
- Ensure that related onboard revenue areas render the best possible service and achieve maximum sales.
- Oversee embarkation and clearance of the vessel in conjunction with the Hotel Purser, Crew Purser and 2nd Purser Admin; ensure the proper submission of Cruise End financial reports.
- Ensure that active cost management, wastage, control and breakage measures are in place and managed by relevant Department Heads; assist the Hotel General Manager in all aspects of the Hotel Operation by being actively on the floor, displaying ownership and demonstrating STAR Service, at all times; participate in consumable and durable inventories, including Housekeeping.
- Maintain Par levels and ensure that inventory schedules, as per Viking’s Standard Operating Procedures, are being followed and executed by Department Heads; review and analyze inventory results by referring to consumption history and ensure that future orders are submitted, in a timely manner.
- Together with the Heads of Department, discuss potential challenges, storing schedules and financial forecasts & results to establish awareness, ownership and a business mindset.
- Together with the Department Heads &Hotel General Manager, monitor and analyze monthly, weekly, by monthly inventories etc., before future orders are placed.
- Manage cost & quality of all on board concessionaires; be actively involved in the daily operation of the Hotel Department; liaise with Shoreside Financial Departments for all financial matters.
- Manage & control Shore Excursions and Tour Dispatch; supervise the Explorers Desk, and demonstrate the ability to deal with guest complaints, in accordance with Viking’s STAR Service Standards; support all teams during peak hours and be available to guests for feedbacks and general inquires.
- Oversee the printing & delivery of all onboard guest materials by the Hotel Administration Department.
- Be familiar with the Human Resources Manual & Shipboard Training, and crew contracts and work schedule hours/week, to maintain working hours paperwork and if necessary, correct entries for payroll.
- Lead and support a multi-cultural team, maximizing crew satisfaction, productivity and retention; meet with Team Leaders on a daily basis for “The Daily Reunion”, to provide feedback & operational updates as well as to ensure that your department is performing to Viking’s STAR Service Standards.
- Provide the necessary guidance/training and information to the Hotel Administration Team, in accordance with company standards and operational needs.
- Provide competent leadership to Heads of Department. Responsibilities include, but are not limited to: Managing performance, ensuring Maritime Labor Convention (MLC) compliance and onboard training, succession planning, crew communication and recognition.
- Ensure you always wear the appropriate and task specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
- Uphold impeccable grooming standards within your team at all times by complying with Viking’s Image and Uniform Standards; ensure that company property is appropriately secured and protected and that safe working practices are in place, at all times.
- Become knowledgeable and ensure your team are knowledgeable about itinerary-related ports of call, shore excursions and all shipboard activities.
- Positively contribute to achieving/succeeding all operational KPI goals (quality & financial) for the Hotel Department; have full knowledge about safety & security procedures and assist the Hotel General Manager to operate in line with all Public Health and environmental procedures; participate in all training concerning onboard training, safety & security, fire prevention, evacuation exercises as required by the company.
This document describes the primary activities, duties and responsibilities of this position. Your manager or supervisor may assign additional duties and responsibilities to you.
- A required minimum of 5 years plus experience as a Chief Purser, Food & Beverage Manager or similar position, within a 5 Star hospitality environment, and experience with ship operations.
- Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral and written English communication skills – the ability to speak an additional language is an advantage.
- Must have experience in leading multi-cultural teams; flexible, stress resistant, committed team player; the appropriate HR training, craft training or equivalent, is required; must have had exposure to financial analysis and budgeting; strong administration skills are preferred and must be proficient with PC based databases, spread sheets, and word processing systems.
- Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required, with excellent knowledge of all Public Health Policies, team builder with exceptional work ethic, motivational skills and coaching abilities.
GUIDELINES AND REGULATIONS
- Implement Standard Operating Procedures & STAR Service Standards within the department.
- Ensure appropriate appearance and clothing according to the updated Grooming Standards.
- The company reserves the right to change/extend this job description if necessary, at any point of time during her/his employment.
Position: Financial Officer
Supervisor: Hotel General Manager
Direct reports: Shore Excursions Manager, Hotel Purser, Guest Service Manager, Inventory Manager, Beverage Manager, Spa Manager, Shop Manager
Line manager: Hotel General Manager
Good knowledge of the English language is required.
JOIN OUR FAMILY
As the World’s Leading River Cruise Line® and the #1 Ocean Cruise Line, we are constantly innovating our business and growing our fleet. With more than 64 river ships and 6 ocean vessels cruising across 6 continents, we are the largest, most award-winning company in the industry. There is tremendous opportunity to join our dynamically growing company — whether on board our ships or in our corporate offices.
Viking Cruises was founded in Russia in 1997. The company established headquarters in Los Angeles, California in 2000 and through rapid expansion has enjoyed double-digit growth in recent years. With operational headquarters in Basel, Switzerland, Viking provides travel experiences for guests with an interest in geography, culture and history.
The award-winning Viking Longships offer a variety of stateroom categories and true two-room suites with full-size verandas. Onboard amenities include a restaurant, bar & lounge, library and expansive sun deck. River cruises range from 8 to 23 days, with itineraries featuring Europe’s Rhine, Main, Danube, Seine, Rhône, Douro, Moselle, Elbe, Dordogne, Garonne and Gironde Rivers; Russia’s Volga, Neva and Svir; Ukraine’s Dnieper; Egypt’s Nile; China’s Yangtze; and Southeast Asia’s Mekong.
In 2015, Viking introduced its first ocean ship with the christening of the 930-guest all-veranda Viking Star. One year later, Viking launched its second ocean ship, Viking Sea, which was joined by sister ships Viking Sky and Viking Sun in 2017 and by Viking Orion in 2018. The fleet welcomes Viking Jupiter in 2019. Four more yet-to-be-named ships are scheduled to launch by 2023. Ocean itineraries are designed to maximize the amount of time travelers spend in their destination. These enriching itineraries include base and combination cruises sailing to Scandinavia and Northern Europe, the Mediterranean, the Caribbean, Australia and New Zealand, Asia, Alaska, the Americas, and Africa.