Broadcast Manager - Saga Cruises

YOUR ROLE:

The Broadcast Manager is responsible for all content relating to digital communication services including interactive TV, Guest & Crew Internet, Digital Signage and mobile applications.

MAIN DUTIES AND RESPONSIBILITIES

• Coordinates, produces and ensures quality control of all digital onboard communications from various departments such as Entertainment notices/adverts, Retail adverts etc.
• Ensures all digital materials and communications on display comply with guidelines for artwork, presentation and tone of voice.
• Overall responsibility of supply of printer paper, toner cartridges, marketing collateral, technical requisitions for maintenance and digital signage spare parts/equipment
• Regularly coordinates with Guest Services Director and vendors to accommodate special guest needs, requests and interdepartmental requests
• Develops and presents creative and effective solutions for commonly occurring guest and crew suggestions/feedback in collaboration with the Guest Services Director and Cruise Director.
• Manages all in cabin TV entertainment along with Video On Demand (VOD) and that it is presented professionally.
• Collaborates with Explore Ashore Manager to ensure content is digitally advertised.
• Liaises with Shoreside Explore Ashore function to provide content.
• Ensures all Entertainment Shows and Lectures are broadcast live onto TV channel and available at later dates.
• Responsible for uploading all new VOD content.
• Ensures all Crew related Broadcast Items are uploaded and maintained such as Safety videos, SOPs etc.
• Collaborates with Entertainment team ashore regarding feedback on video on demand content and provides suggestions for themed cruises.
• Overall responsibility for the mobile application content and delivery and providing common feedback to shoreside as applicable.
• Manages the Social Media feeds for the vessel.

ADDITIONAL RESPONSIBILITIES:

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
• Carries out appraisals for team as necessary.

SKILLS REQUIRED:

• Previous experience as Desktop Publisher/Guest Communications role onboard or ashore.
• Skills in desktop publishing, artwork and digital communications.
• Experience of working in a quality customer service area.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.
• Good command of the English Language

SAGA BEHAVIOURS:

• We help to create and maintain the strong Saga culture of ‘Better than ever’ and ‘Nothing is too much trouble’
• We believe that our greatest assets are our people, those who serve and those whom we serve
• We lead by example by always following Company safety rules and procedures and taking care of the Health and Safety of ourselves, colleagues and our guests
• We are encouraged to report all accidents, ‘near miss’ incidents and work-related ill health conditions to our manager
• We use work equipment, personal protective equipment, chemicals, and safety devices efficiently and correctly
• We take an active part in the operational and departmental training we receive and suggest ways of reducing risks
• We engage with our guests and seek advice when unsure of how to ‘do the right thing’

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.” The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.