Front Desk Manager (German Speaker)- EU River Ships

Are you young, motivated and passionate about travelling and meeting new people? Are you a team player with a big heart and big smile?
Do you have the skills and personality to deliver Excellent customer service to all of our anQor guests? Can you be in control of the Reception desk that supports the hotel operation to run smoothly? AnQor is looking for you! Be the face of our company, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life. We create memories that the guest will never forget.

Job responsibilities:

•  Trains and supervises all front desk personnel, makes working schedule for the Front Desk Department
• In charge of the administration on board, Preparation of all Custom Papers
• Receiving and processing payments, responsible for the ship’s cashbook/crew accounting
• Dealing with complaints, problems and special requests from guests with the highest level of hospitality and professionalism
• Assisting the Hotel Manager with the supervision of the front office staff, from maintaining proper cash control to guest service standards on a day-to-day basis Informing other operating departments of all Front Office 

Required Qualifications & Skills:

•  A Degree in Hospitality
• At least 1 to 2 years of hotel or prior ship experience on the same position
• Ability to co-ordinate all Frontdesk arrangements
• Computer literate with knowledge of a variety of computer software applications, including Microsoft Office, Excel, Outlook, Resco
• A flexible and motivated team player.
• Excellent organizational and time management skills, with the ability to set priorities for self and others

Benefits:

• Free health insurance from the first day
• Free food and accommodation (shared cabin & facilities)
• Average of 6 working days/ week (full time)
• 1.7 days paid holiday per month
• Reimbursement of the travel expenses up till 300 Euro on completing the contract

Promotions:

• anQor always takes personal development into consideration