Contact Centre Agent- Uxbridge

MSC Cruises
Reference:
JB01450
Recruiter:
MSC Cruises
Category:
Land Based Jobs
Position:
Sales Representative
Published:
July 30, 2022

JOB PURPOSE

We are creating a new luxury brand – a fleet of luxury cruise ships that are currently under construction and set sail in 2023. We are reinventing the traditional luxury cruise to appeal to the next generation luxury traveler. We won't refer to our experiences as cruises – we create journeys.

Do you have a passion for building the ultimate holiday journey for people? If yes, keep reading….

To support the launch of the Brand we are building a team of Luxury travel/hospitality service experts for our Guest experience centre that will provide tailored expertise to create journeys for our Travel Advisors and Guests.

We offer a flexible work arrangement with a combination of remote work and sporadic attendance to our Office Hub in Uxbridge, London.

KEY ACCOUNTABILITIES

  • Book all aspects of the guest journey including cruise itineraries, shore experiences, pre/post travel inquiries;
  • Provide best in class luxury service to our Travel Advisors and to guests via phone, Video Chat, e-mail, chat, and/or in person;
  • Support the Global Sales Organisation;
  • Be a reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experience;
  • Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements when they see fit.

QUALIFICATIONS

  • At least a year of experience in a contact centre within travel or luxury hospitality;
  • Fluent in oral and written English as well as in French or Italian or German;
  • Experience supporting our guests via phone, E-mail, chat, and/or in person;
  • Willing to work on shifting schedules, including weekends, to support global markets and time-zones;
  • Knowledge of Salesforce CRM in a customer support capacity, and/or working with Versonix Seaware will be an advantage;
  • A genuine knowledge and interest in global travel destinations.

VISA REQUIREMENTS

Right to work in the UK

British or EU Pre-settled

Language Requirements

Good knowledge of the English language is required.

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