Princess Cruises

Associate Hotel General Mgr

Recruiter:
Princess Cruises
Category:
Management Jobs
Position:
Hotel Manager / Hotel Director
Published:
July 31, 2022

Department: Guest Svc

Employment Type: Fixed Term Contract

Reporting To: Hotel General Manager

Description

Princess sails the world connecting guests to what matters most – their loved ones, destinations and each other. We proudly deliver memorable cruise vacations to millions of guests each year, visiting all seven continents and hundreds of ports of call.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities. As a Associate Hotel General Manager, you will assist the Hotel General Manager in ensuring the designated job duties are always completed correctly and promptly according to our company standards, policies and procedures.



Key Responsibilities

  • Delivers strategic initiative to ensure exemplary service across all guest touchpoints.
  • It is the Hotel Lead for driving Princess MedallionClass integration and sustainability. Empowers teammates to use Princess MedallionClass applications to make meaningful and appropriate decisions that improve guest satisfaction.
  • Supports and promotes the first contact resolution across the board by reducing recurring service failures by conducting root cause analysis and providing workable solutions throughout the guest experience.
  • Directs the day to day operational efficiency of the Guest Service Rooms Division, Entertainment &  Onboard Revenue operations.
  • Ensures that the overall Entertainment, Rooms Division and Onboard Revenue product standards are met or exceeded by regularly developing, implementing and participating in Quality Assurance Inspections.
  • Supports the onboard teams with the planning and execution of all groups and in-port functions.
  • Oversees the planning of the daily events schedule by the Entertainment Director and Business & Brand Director to maximize guests access to and awareness of all activities available onboard
  • Participates productively with the Hotel General Manager in the planning of future itinerary deployments or sudden itinerary changes, anticipating potential problems relating to entertainment, revenue, demographics, logistics, and clearance requirements.
  • As the Hotel General Manager's designate, Responsible for driving all onboard revenue performance and achieving revenue objectives
  • Advocates on behalf of the Business & Brand Director to attain financial and revenue goals in line with company targets and guidelines.
  • Supports the Business & Brand Director in the creation of strategic and tactical marketing plans for new initiatives which incorporate analytical results
  • Oversee all marketing, advertising, and promotional material and activities while remaining consistent with the company's goals and brand standards.
  • Promptly completes performance appraisals that are fair and objective, based on observed behavior.
  • Observes each direct manager's performance using his or her role description as a guide and delivers prompt and appropriate feedback. Coaches and develops skilled, engaged team members. 
  • Regularly monitors the effectiveness and completion of onboard training programs and participates as a facilitator as required.


Skills, Knowledge & Expertise

  • Five+ years of progressive management experience in a leading hospitality setting with operational management experience in Guest Services, Housekeeping, and revenue outlet operations.
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination and execution 
  • Quality is driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
  • Knowledge of policies and practices involved in the human resources function. Ability to manage international staff positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively.
  • Has shown continued career growth with a passion for getting to the top and being the best 
  • Preferred
  • Innovative and creative thinker
  • Proven and successful multi-discipline skills/experience at a senior level given consideration 
  • Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred
  • Languages


Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Princess Cruises

Princess Cruises

www.princess.com

Our Culture Essentials… Stronger together
Speak Up – Respect & Protect – Improve – Communicate – Listen & Learn – Empower

Set sail on an exciting career course with Princess Cruises! One of the best-known names in cruising, Princess Cruises is a global cruise company operating a fleet of modern ships renowned for their innovative design and wide array of choices in dining, entertainment and amenities.

As a worldwide leader in premium cruising, Princess now offers the MedallionClass™ experience, an even more personalized vacation. Our smart ships feature everything from TrulyTouchless™ embarkation to on-demand delivery of drinks, food and more that makes cruising effortless and supports the wellbeing of our guests and teammates.

Our Princess team lives by our Shared Purpose and Core Values of Respect, Protect and Connect. We seek out people who want to share their passion for travel, work with the latest technology and join a friendly, diverse team to serve our guests and show them the world. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day.

As part of the Princess family, you’ll gain valuable cruise ship career experience representing one of the largest cruise lines in the world. We are extremely passionate about our work and offer a variety of reward programs to recognize employees who go above and beyond to provide our guests the best possible vacation experience.

Join our team and enjoy an adventurous career with great incentives, unlimited growth and worldwide travel opportunities.

 

 


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