Jr Asst Purser

Department: Guest Svc

Employment Type: Fixed Term Contract

Reporting To: Assistant Purser

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
As Jr Asst Purser you will create lasting memories by delivering exceptional guest services by surprising and delighting our guests and providing prompt service recovery while maintaining financial accuracy and conducting all interactions and transactions in line with the Company’s Core Values and overall operational strategy. 

Key Responsibilities

• Create a welcoming environment by meeting and greeting guests, answering, screening and forwarding incoming phone calls, and ensuring reception area is tidy and presentable, with all necessary stationery and material. 
• Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all guests.
• Promptly and meaningfully addresses and acts upon all passenger inquiries regarding onboard amenities and services.
• Ensures all complaints from guests are listened to with empathy and understood, showing genuine interest at all times.
• Takes ownership of each complaint, following up with the passenger in question. Accurately lists specific details of the resolution when updating the Passenger in Focus file, and keeps the Guest Relations Manager informed at all times. 
• Maintain an accurate float and correctly settle shipboard accounts by accepting payments made by credit card, traveler's check, or cash as per Company Policies & Procedures.
• Always holds daily desk hours as published or as directed by the Guest Services Director. 

Jr Asst Purser may occasionally be required to work during night shifts, supporting overnight Hotel operations to ensure excellent guest service continues at all times. 

Skills, Knowledge & Expertise

• At least 1 year experience as Front Desk Receptionist from 4 or 5 stars hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
• Fluent English language skills, both verbal and written.
• Knowledge of additional languages is preferred.

Personal Characteristics: 

• Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers. 
• Motivation to excel in all aspects of job duties and responsibilities.
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Willingness to embrace all Company Core Values and lead by example. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment. 
• Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
• Ability to adapt and adjust to a variety of circumstances. 

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.