Rooms Division Attendant

Department: Rooms Division

Employment Type: Fixed Term Contract

Reporting To: Rooms Division Supervisor

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities

• The Rooms Division Attendant is responsible for exceeding Rooms Division targets, reducing friction points, and ensuring guest satisfaction. They utilize Princess MedallionClass products, services, and applications to maximize the guest and teammate experience. They take ownership of product delivery and apply the Service Excellence philosophy.
• The Rooms Division Attendant maintains the company's standard of housekeeping, sanitation, and maintenance in accordance with HESS protocols. They prepare and maintain a clean, sanitized, and welcoming public area, anticipating guest needs and reporting maintenance issues. They promptly set up locations for activities, official inspections, and special events. They responsibly use consumable items, linen, and cleaning chemicals, avoiding unnecessary waste. They maintain assigned equipment clean and in good condition.
• The Rooms Division Attendant is knowledgeable about product, policy, demographic, itinerary, and port information. They embrace an inclusive and diverse culture, instilling Shared Purpose, Core Values, and CRUISE service essentials. They share best practices and efficiencies with the Rooms Division leadership team and colleagues. They follow appropriate procedures for handling garbage, bio-hazardous, and sharps waste, and collaborate with those in charge to create a safe environment.
• The Rooms Division Attendant also maintains current knowledge of public health standards and ensures continuous compliance with hotel-related policies. They promptly coordinate onboard resources to respond to outbreak situations requiring increased sanitation levels.

Skills, Knowledge & Expertise

• A minimum of one year of experience in housekeeping from luxury hotels or resorts is also required. 
• Ability to comprehend public health and environmental requirements pertaining to crew public areas is essential. 
• Furthermore, the ability to communicate effectively in English is necessary.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, double cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates. 
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.