Rooms Division Manager

Department: Rooms Division

Employment Type: Fixed Term Contract

Reporting To: Guest Services Director

Description

Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 

As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

As Rooms Division Manager you will be creating lasting memories by driving a diverse Rooms Division team to consistently deliver leading cleanliness, sanitation, laundry and product standards in guest and teammate areas that embraces MedallionClass technology, service excellence and experiential ownership, which align with our brand standards and HESS protocols.

Key Responsibilities

•  Accountable for upholding Company and Public Health standards for cleanliness, sanitation, maintenance, and related services in guest staterooms, teammate cabins, guests and teammate public areas, and associated areas. 
• Performs daily inspections to ensure consistent cleanliness, sanitation, presentation and timely readiness of guest staterooms and guest and teammate public areas. 
• Responsible for the efficient operation of the Laundry and the quality and timeliness of clean and pressed linens and guest and teammate personal items.
• Performs timely preventive maintenance and inventory reviews, and ongoing reporting of the condition of all fixtures and furnishing items in guest and teammate spaces. 
• Consistently exceeds the Rooms Division Key Performance Indicators (KPI), by driving a personalized guest-centric team culture and ensuring teammates demonstrate understanding and commitment to the service excellence program and the experiential ownership approach. 
• Responsible for guest satisfaction, supporting the teams to provide timely, effective, and personalized resolutions, while driving down ship specific post cruise complaints. 
• Actively ensures that all Rooms Division teammates display a positive and professional demeanor and are fully trained on company service standards and programs. 
• Manages all Rooms Division expenditures within the budget allocation. 
• Trains and monitors performance of Rooms Division team to maximize Laundry revenue and minimize laundry costs/refunds due to damaged items. 
• Trains and monitors performance of the Rooms Division team to minimize waste, breakages and mishandling of supplies and equipment. 
•  Mentors the Rooms Division team through coaching, training, and ongoing development to support career progression and ensures that all Rooms Division teammates maintain and complete structured training that enhances all key elements of their roles. 

Skills, Knowledge & Expertise

• Minimum 10 years of work experience in cruise industry or mixture of shipboard / land-based hotel operation.
• Minimum 5 years professional experience as a Housekeeping Manager onboard cruise ship.
• High School Diploma/GED or associate degree
• Strong general management skills, including time management, information analysis, planning and organizing, decision-making, problem-solving, and delivery of results.
• Excellent command of the English language, both verbal and written. Knowledge of additional languages is preferred.
• Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
• Motivation to excel in all aspects of job duties and responsibilities. 
• Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
• Ability to continuously surprise and delight guests throughout their cruise experience. 
• Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.

Benefits

Princess Cruises offers many benefits. This position is afforded comfortable, single cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all our teammates.
Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment according to DEI (Diversity, Equity and Inclusion) without regard to race, color, religion, sex, national origin or disability.