Technology & Broadcast Specialist for The Ritz-Carlton Yacht Collection
- Job ID: 7429
- Rank: Broadcast Manager
- Employment Type: Permanent
- Joining Date: Jul 1, 2022
- Type of Vessel:
- Engine Details: .
- DWT / GRT: 1740
JOB TITLE: Technology and Broadcast Specialist
REPORTS TO: Technology Manager
DIRECT REPORTS: None
APPROVED BY: VP Information Technology
At more than 80 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service throughout the world.
The Ritz-Carlton has taken the legendary service to sea with The Ritz-Carlton Yacht Collection and seeks experienced luxury cruise hospitality professionals to become one of our Ladies and Gentlemen.
The Technology and Broadcast Specialist is responsible for the setup, operation and maintenance of the electronic equipment used to receive television programs for onboard production. As a member of the Technology department, this role targets and acquires satellite reception for the purpose of broadcast television while absorbing and scheduling digital media for playback on the internal broadcast television system. The Technology and Broadcast Specialist performs basic troubleshooting and routine maintenance of the yacht’s audio / video equipment as well as in‐suite television troubleshooting. This role focuses on the set up and operation of audio / video equipment including microphones, sound speakers, video screens, projectors, video monitors, recording equipment, connecting wires and cables, and related electronic equipment for special events including presentations and meetings.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Lady or Gentleman for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
Operates all Broadcast head‐end distribution, TVRO Satellite Antennas, Interactive TV Systems, Digital Media and Digital Signage
Maintains HD / SD Broadcast Systems and signal flow
Partners with the Sound and Light Technician and onboard Entertainment team to produce and manage onboard created content such as lecturers, culinary demonstrations and any other TV content
Liaisons with both guests and employees on all TV and Broadcast related requests
Supports the Technology Manager by providing maintenance and ongoing support for all servers, computers, tablets, networks and users onboard
Partners with the Technology Manager with all embarkation and debarkation processes related to IT, system connectivity and communication with all PMS and POS related software
Manages the broadcast equipment, software and content onboard. Ensures that the equipment is maintained, and content is up to date. Maintains SAT TV reception, live broadcast and digital signage
Executes physical inventories and inventory spot checks as per inventory schedule. Strives to minimize inventory levels while ensuring sufficient stock levels to operate the department smooth. Consistently works towards minimizing waste, breakage and wear and tear
Performs live video switching and audio / video console operations. Supports live production and local entertainment venues
Provides after-hours support for broadcast related problems
Performs regular technical checks, preventative maintenance on Broadcast equipment and ensures that the Broadcast Center is clean and organized, while maintaining a safe work environment
Creates and monitors maintenance requests for non-functional equipment and any other topics affecting the operation of the Broadcast Center and ensures problems are resolved in an acceptable timeframe and escalates delays to the Technology Manager
Conducts troubleshooting, installation, research, documentation, and cabling tasks
Valid Standards of Training, Certification and Watchkeeping for Seafarers (STCW) and flag certification for the duration of the contract and appropriate to position
Associate Degree in Video Production or equivalent work experience of a minimum two years (preferred in the cruise industry)
Experience in a 4- or 5-star cruise line, hotel, restaurant, lounge or resort is necessary
Experience with Broadcast head‐end distribution, TVRO Satellite Antennas, Interactive TV Systems, Digital Media and Digital Signage preferred
Strong knowledge in PC and MAC hardware & software maintenance and repair; including Windows
Excellent production video and audio shooting and editing skills, with knowledge of editing systems / programs
Professional audio equipment operation and maintenance procedures knowledge
Interactive TV hardware and software support knowledge
Strong knowledge and troubleshooting of the following: server ingest of on-air TV content, scheduling of playback of on-air TV content and satellite TV systems
Camera operation fixed or PTZ
Experience with AV switching, video encoding/decoding, and file transcoding is a plus
Knowledgeable of IP technology. Familiarity with current IT practices and TCP/IP addressing
Troubleshooting skills, basic repair skills, and ability to strip cables, crimp connectors and soldering
Strong organizational skills with the ability to multi-task
PHYSICAL & LANGUAGE REQUIREMENTS
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The Lady or Gentleman must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- All Yacht Ladies and Gentlemen must be physically able to participate in emergency lifesaving procedures and drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability to lift and/or move up to 50 pounds.
- All Yacht Ladies and Gentlemen must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
As one of the Ladies and Gentlemen of The Ritz-Carlton Yacht Collection, you are the most important asset in our service commitment to our guests. By joining us, as we not only meet but also exceed our guests’ expectations, you embody the legendary service that makes us a leading luxury brand. To bring our vision to life, The Ritz-Carlton Yacht Collection has exclusively partnered with V.Ships Leisure for recruiting our Ladies and Gentlemen.
You will need valid STCW certificates to apply for this position. Find an STCW course near you.
- Housekeeping Jobs (115)
- Galley Jobs (284)
- Restaurant Jobs (96)
- Beverages Jobs (66)
- Provisions Jobs (23)
- Deck Jobs (113)
- Engine / Technical Jobs (151)
- Guest Services Jobs (81)
- Retail Jobs (37)
- Spa & Beauty Jobs (31)
- Child Care Jobs (19)
- Entertainment Jobs (157)
- Photography Jobs (15)
- Shore Excursions Jobs (37)
- Medical Jobs (41)
- Sport & Fitness Jobs (13)
- Casino Jobs (7)
- IT Jobs (19)
- Management Jobs (39)
- Administration Jobs (44)
- Land Based Jobs (64)
- Other Cruise Jobs (35)
- Private Estate Jobs (21)