Retail Manager

About us:

Harding is leading the way in innovative onboard cruise retailing, adopting a Trinity Partnership approach with our cruise line partners and brand partners to excite and entice customers with unique shopping experiences. We stay at the cutting edge of retailing; consistently providing outstanding customer service and winning global retail awards.

Are you a highly experienced Retail Manager with proven ability to lead a large team of retail sales associates, product specialists and Assistant Managers? Would you thrive in being the highest profile Retail Manager on board one of the largest and newest ships we work with? If so, please apply now!!

We are looking for our next Retail Manager to work on board one of our P&O ships including the brand-new ship ARVIA. With a team of up to 45 members, this is a phenomenal opportunity to lead one of the largest teams we have at sea! If you are outgoing, have a proven retail sales and management background, and thrive on delivering excellent customer service… we would like to hear from you!

About the role:

• Leading a large team (up to 45) in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

About you:

• Proven experience as a Retail Manager (ideally with experience at sea)
• Motivated by leading a large team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts

Does this sound like you? Then please apply now…

Your adventure starts here!