Assistant Boutique Manager

JOB PURPOSE

The Assistant Boutique Manager supports the Boutique Manager with maximizing revenue by monitoring, driving & analysing sales results and developing increasingly effective marketing strategies, dependant on canvas and passenger demographic, whilst leading, developing and supporting the team to achieve or exceed pre-set sales budgets every cruise, through consistent, documented mentoring and coaching.
The Assistant Boutique Manager also effectively manages all retail operations on board, including: marketing & sales strategies, personnel development, inventory control procedures.

KEY ACCOUNTABILITIES

The Assistant Boutique Manager main responsibilities include:

• to manage event plans for the entire cruise, by coordinating events and promo-tables set up and related marketing (signages, hand-outs, daily special, announcements) and report to the Boutique Manager results.
• to ensure compliance with Marketing Calendar from Shore-based Headquarter and Model Store guidelines, reporting spending habits or preferences.
• to train and coach Boutique Associates s & Category Specialists on effective selling skills, using checklist and coaching logs.
• to manage daily sales operation including control of checks, staff rotation, stock replenishment and relevant inventory control procedures.
• to ensure compliance of all inventory control procedures (Operational Calendar, managers handovers, staff rotation, perpetual inventories, daily cigarettes count, main store check) and maintain Inventory log for Profit Protection Manager.
• to manage end-to-end receiving of stock on board and lockers maintenance to corporate guideline standards
• to train and coach Boutique Associates & Category Specialists on effective loss prevention procedures, using checklist and coaching logs.
• to ensures compliance with monthly damages procedures (expiring protocol, B&S, raffle give aways).

QUALIFICATIONS

Fluent English and at least another language, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French);

High School Graduate;

At least 3 years' experience as Boutique Manager on board of cruise ships;

Excellent customer service and leadership skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively;

Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.

VISA REQUIREMENTS

Posses a valid passport and, when possible, a seaman book.