Guest Relations Director
- Recruiter:
- Royal Caribbean Group
- Category:
- Guest Services Jobs
- Position:
- Guest Services Manager
- Published:
- May 2, 2023
Delight our guests by ensuring that our Front Desk, Suite, Concierge, and Documentation teams provide warm and engaging customer service at every touch point. As Guest Relations Director, your goal is to effectively prepare the Guest Relations teams (and train other departments as needed) to anticipate the needs of our guests and quickly address their concerns. You will succeed in this role if you have superior communication, interpersonal, leadership, and problem-solving skills, and can inspire your team to go above and beyond their roles to keep our guests happy. We want you to champion our onboard service program if you have extensive guest services management experience in large upscale cruise ships, hotels, or resorts. Fluency in other languages (including French, German, and Spanish) is a key advantage!
Royal Caribbean Group
careers.royalcaribbeangroup.com
Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.
We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.
We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.
Come join our RCG family and journey with us!
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