Receptionist - Oceania and Regent Seven Seas Cruises

POSITION SUMMARY / ESSENTIAL FUNCTIONS

Ensuring staff training, development and knowledge throughout concession outlets is maintained at optimum levels to facilitate the guest experience
Meets guests to discuss complaints and comments by ensuring the ultimate guest experience onboard vessel in any kind of Guest relations
Deals with lost luggage
Assist to Executive Concirerge to controls suite upgrades and cruise extensions
Assist to Executive Concierge supports front office staff with queries from guests and takes control of issues with guests
Provides assistance for guests who embark/disembark the ship early/late
Ensures guest embarkation and pre embarkation set ups are completed in a timely manner
Monitors and follows up Front Desk and Reception Maintenance Logbook on daily basis
Providing Information on Guest issues to Executive Concierge to prepare Cruise End Report
Assisting Executive Concierge to supervise front office operations through directly leading Assistant Purser, Reception Staff and Night Audit on Guest Service Area
Providing the link between Guests and Executive Concierge / General Manager

EDUCATION AND EXPERIENCE REQUIRED
MS Office Suite, Fidelio Cruise - Cruise Management and Quick Check In, Micros Fidelio Point of Sale, NVS –Visual Reservation System
Intermediate to Advanced verbal and written level of English is required
Previous shipboard and/or 4 and 5 * hotel experience required
Experience in front office preferred
Understanding of the highest level of service
Excellent administrative skills and well organized
Strong leadership skills and practice leadership by example
Ability to work in an international environment and perform well under pressure