Holland America Line

POA

Recruiter:
Holland America Line
Category:
Other Cruise Jobs
Published:
January 25, 2023

Department: Guest Svc

Employment Type: Permanent

Description

Our receptionists are the faces of the hotel department and are constantly interacting with guests face to face, over the phone and via email answering and dealing with any queries or issues that may arise to help ensure our guests experience a holiday to remember. 



Key Responsibilities

•             Providing all guests with a premium level of customer service, regardless of nature of interaction

•             Ensure that guest requests are efficiently and effectively attended to in a courteous manner, fulfilling all reasonable requests from guests to ensure their comfort, satisfaction and safety

•             When challenging situations arise, provide guests with answers, alternatives and solutions, striving to achieve a positive outcome wherever possible

•             Cash handling and account processing

•             General administrative support; preparing letters and documents

•             Providing reports for the management

•             Communicating with the other departments on board



Skills, Knowledge and Expertise

•             Sound interpersonal and relationship building skills with a genuine commitment to customer satisfaction

•             Strong communication skills, both verbal and written; fluent English

•             General administration skills and computer/keyboard skills, including a knowledge of Fidelio or other hotel booking system

•             The ability to work well under pressure whilst maintaining a structured and organised work routine 

•             Academic qualifications in hospitality management or other relevant certification (highly regarded)

Holland America Line

Holland America Line

www.hollandamerica.com

Holland America Line has been operating for more than 140 years and we are a recognized leader in the cruise industry, operating a fleet of premium mid-sized ships. We believe travel has the power to change the world and we take pride in playing our part in opening minds, building connections, and inspiring a shared humanity. Our fleet of 14 ships visits all seven continents and annually offers more than 500 cruises to more than 400 ports of call in close to 100 countries. Holland America Line crew members are the heart of the operation and work enthusiastically to ensure that each guest has a memorable vacation.


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