THE HAGUE - Viking Hotel Host (based in The Hague area/ freelance & seasonal/ 3-5 days per week)

PURPOSE OF POSITION

You ensure fullest guest satisfaction during pre-and post-extensions, manage arrangements and services, coordinate excursion activities, provide relevant information of the destination and organize the program in accordance with Viking Standards.  You are expected to participate in an official training before the start in this position.

ASSIGNMENTS/RESPONSIBILITIES

Arrival at hotel from airport/vessel

• Check arrival manifest together with Airport Representative and/or DMC and be in close contact with the Airport Representative for arrival times at the hotel
• Co-ordinate arrival of guests from the vessel with the Program Director
• Check rooming lists with Hotel Reception and discuss check-in procedure
• Organize baggage service with porters
• Welcome guests upon arrival in accordance with the Viking Standards, explain and assist with check-in and make sure all the guests receive Viking documents (Welcome Letter, optional excursion booking form)
• Inform guests about desk hours and where to find you
• Explain time and location breakfast/ business center/ wellness/ concierge etc.
• Inform guests about the timing of the Welcome Walk
• Give the guests three suggestions about what to do on arrival

General

• Demonstrate leadership and take ownership over the group of guests
• Responsible for ensuring orderliness, cleanliness, and useful information material about the city at the Viking hospitality desk
• Maintain a good relationship with the Viking contact person of the hotel
• Suggest restaurants for lunch/dinner and make reservations if needed.
• Provide updated information on the city, what to do and see, supply city maps, make bookings and assist guests with possible requests
• Receive and handle guest complaints
• Exchange information with other departments at Viking / Viking vessels / Viking vendors in the destination
• For Pre-tour guests explain what is included on the vessel while in the city so guests will not do the same things (if guests have a day in the same city as the extension)
• Keep logbook updated about guests, problems, requests etc. for your colleagues so they are informed

Shore Excursions: included and optional excursions

• Present and sell the optional excursions
• Keep track/process the optional excursion bookings
• Liaise with local suppliers (reconfirm reservations, motor coaches, guides etc.)
• Co-ordinate all shore excursions
• Instruct and brief local guides prior to excursions
• Fill out vouchers and upload them into the MXP-system
• Assist with private guest excursions
• Use SharePoint
• Possible handling/explaining of Quietvox audio equipment (depends on destination)
• Coordination of all excursions including audio equipment
• Instructing and briefing local guides prior to excursions
• Accompanying of all excursions and walks (with or without local guides)
• Controlling and monitoring of implementation and quality of the excursions

Departure from hotel to airport/vessel

• Co-ordinate and assist with guests’ departure arrangements (e.g. flight changes) to airport
• Have info on local airport to inform guests about terminal/check-in desk
• Prepare guests for departure day, explain time pick-up to vessel or airport, luggage procedure and reconfirm this with porter
• Provide a final farewell in accordance with the Viking Standards
• Co-ordinate the departure of guests from the hotel to the vessel with the Program Director

Supervisor: Destination Manager

Gives instructions to: Local Tour Guides, Motor Coach Drivers and other service side staff

Receives instructions from: Destination Manager, Corporate Extension Manager

QUALIFICATION PROFILE

• Graduated education in hotel / tourism industry
• A minimum age of 21 years is required
• Min. 2 years of professional experience in same or similar position
• Excellent English skills, other languages (e.g. Dutch) are an asset
• Good computer knowledge (Office, MXP) administrative experience
• Excellent organizational and communication skills
• Positive and extravert personality, neat appearance
• Stress resistant, flexible, problem-solving skills
• Ability to work independently, service-oriented and guest focused
• Experience with American, British, Canadian and Australian guests is an advantage

APPLICATION AND JOB RELEVANT INFORMATION

Our roles will be subject to our appearance standards (including in relation to visible tattoos) and employees are expected to project a professional image at all times. Visible tattoos are not permitted. Tattoos concealed with make-up, skin-colored sleeves or any covering other than the company uniform will still be considered visible for the purposes of our appearance standards. Exemptions to this may be considered on a case-by-case basis where appropriate. Tattoo removal may not result in successful employment and therefore is not encouraged and is the candidate’s personal decision. Furthermore, any offer of employment is subject to you passing all mandatory medical examinations as required by the company. After submitting your CV, we might ask you to introduce yourself with a personal video recording. We always encourage our candidates to take this step to add their personality to any written application. Please note, however, that this step is optional and not a mandatory part of the recruiting process. For further information please refer to our Recruitment Guidelines.

DISCLAIMER

As part of any recruitment process, Viking collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. If you would like to find out more about how your information will be used, please view the privacy notice on our careers page.