RSUP-Restaurant Supervisor

Hiring Requirements

• One to two years previous supervisory or restaurant management experience, preferably in 4 or 5 star restaurant.
• Extensive knowledge in the restaurant and/or food service industry. Ability to use appropriate food and beverage terminology and pronunciation.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of The Royal Way.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire food service operation. Ability to communicate tactfully with, department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions.
• Working knowledge of computers, Internet access, and the ability to navigate within variety software packages such as Excel and Word.
• Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.

Language Requirements:

• Ability to speak English clearly, distinctly and cordially with guests · Ability to speak additional languages such as Spanish, French, German, Italian or Portuguese preferred
• All shipboard employees must be able to communicate in the English language in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.