Hotel Storekeeper

POSITION SUMMARY

Supervises and coordinates activities of a staff concerned with ordering, receiving, storing, inventorying, issuing, and shipping hotel related hotel consumable and disposable items, materials, supplies, tools, equipment, and parts, in a storeroom, by performing the following duties. This storeroom supports the following shipboard functions: Casino, Entertainment & Guest Activities, Housekeeping, Financial Operations, Guest Services, Beauty Salon and Shops On Board.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises the day-to-day operations of the storeroom. Ensures the accuracy of par levels, stock rotation practices, receipt and disbursement of supplies. Reviews records for accuracy of information and compliance with established procedures. Schedules and conducts cycle counts and physical inventories.
• Monitors and supervises the various storeroom functions. Monitors the assignment of duties and responsibilities to employees. Observes and evaluates employees and work procedures to ensure quality standards and service is met. Inspects workstations, work areas, equipment, etc. to ensure efficient service and conformance to standards. Reviews work schedule against loading schedules to determine appropriate timing and needs. Reviews timesheets and forwards to Inventory Manager for final approval. Makes recommendations regarding personnel actions such as new hire requests and discharges, to ensure proper staffing.
• Trains and monitors staff for proper skill and service. Ensures requisitions are filled and delivered in a timely manner. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Monitors the daily storeroom operation to ensure speed and efficiency.
• Demonstrates the proper operation of all equipment to staff according to proper procedures. Tests equipment to ensure accuracy. Reports all malfunctions and requests necessary repairs.
• Reviews at all times USPH procedures for sanitation and cleanliness and monitors workstations and staff for adherence to those procedures. Enforces and follows USPH storing and cleaning procedures for work surfaces, and all related equipment.
• On a daily basis, meets with the Inventory Manager, to review the requirements of the day’s activities and timeframes. Reviews schedules to estimate requirements to ensure speed and efficiency. Meets with subordinate staff to review audit comments to implement revisions and improvements.
• Conducts storeroom spot checks to ensure items are correctly stored to minimize deterioration and waste.
• Utilizes computer system to input new items, track inventory status, reorder triggers and usage rates. Traces history of items to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies. Prepares a variety of reports and letters utilizing personal computer system and equipment.
• Attends meetings, training activities, courses and all other work-related activities as required.

Hiring External Candidate Requirements

• Two years storeroom, inventory, or materials management supervisory experience with large 4 or 5 star hotels, resorts, or related facilities.
• Knowledge of public health standards (USPH) related to storeroom management hotel consumable and replaceable products.
• Knowledge of chemical storage guidelines.
• Demonstrated aptitude for the financial aspects of a storeroom operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Knowledge of principles and processes for providing customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Knowledge of policies and practices involved in the human resources function. Ability to manage the international staff in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or terminate employment.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire bar service operation. Ability to communicate tactfully with department heads, coworkers and other shipboard employees to resolve problems and negotiate resolutions.
• Working knowledge of computers, internet access, and the ability to navigate within a variety software packages such as Excel, Word, and PowerPoint.
• Completion of high school or basic education equivalency preferred.