Saga Cruises - Broadcast Manager

An exciting opportunity to join Saga Cruises as Broadcast Manager! 

The role is responsible for all content relating to digital communication services including interactive TV, Guest & Crew Internet, Digital Signage and mobile applications.

MAIN DUTIES AND RESPONSIBILITIES

• Coordinates, produces and ensures quality control of all digital onboard communications from various departments such as Entertainment notices/adverts, Retail adverts etc.
• Ensures all digital materials and communications on display comply with guidelines for artwork, presentation and tone of voice.
• Overall responsibility of supply of printer paper, toner cartridges, marketing collateral, technical requisitions for maintenance and digital signage spare parts/equipment
• Regularly coordinates with Guest Services Director and vendors to accommodate special guest needs, requests and interdepartmental requests
• Develops and presents creative and effective solutions for commonly occurring guest and crew suggestions/feedback in collaboration with the Guest Services Director and Cruise Director.
• Manages all in cabin TV entertainment along with Video On Demand (VOD) and that it is presented professionally.
• Collaborates with Explore Ashore Manager to ensure content is digitally advertised.
• Liaises with Shoreside Explore Ashore function to provide content.
• Ensures all Entertainment Shows and Lectures are broadcast live onto TV channel and available at later dates.
• Responsible for uploading all new VOD content.
• Ensures all Crew related Broadcast Items are uploaded and maintained such as Safety videos, SOPs etc.
• Collaborates with Entertainment team ashore regarding feedback on video on demand content and provides suggestions for themed cruises.
• Overall responsibility for the mobile application content and delivery and providing common feedback to shoreside as applicable.
• Manages the Social Media feeds for the vessel.

ADDITIONAL RESPONSIBILITES:

• Attends passenger functions as required by Head of Department.
• Partake in inspections, trainings and meetings as required by Head of Department.
• Ensures that the set standards are kept, and staff members work according to their respective job descriptions.
• Carries out appraisals for team as necessary.
• Demonstrate the Saga Values.
• Provide Exceptional Experiences every day for Guests and Colleagues.

SKILLS REQUIRED:

• Previous experience as Desktop Publisher/Guest Communications role onboard or ashore.
• Skills in desktop publishing, artwork and digital communications.
• Experience of working in a quality customer service area.
• Passionate about people and able to handle guest complaints with a smile!
• All certificates as required by the STCW code for this position.
• Good command of the English Language