Royal Caribbean Group

Guest Services Officer

Recruiter:
Royal Caribbean Group
Category:
Guest Services Jobs
Position:
Guest Services Officer
Updated:
30 September 2024

• All duties and responsibilities are to be performed in accordance with Company service standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.
• Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and guest relations for all interactions and calls providing impeccable quality of personalized service to internal and external guests and crew alike.
• Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysis.
• Readily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and tools.
• Due diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operations.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following company’s standards and takes full ownership of all guest and crew occurrences that require direction and leadership.
• Ability to speak additional languages such as Spanish, French or German preferred.

Work Experience Requirements

All applicants must have previous experience in working in a 4/5* Hotel or Upscale Restaurant.

Language Requirements

Good knowledge of the following languages is required: German, Spanish, Italian, French, Portuguese

Royal Caribbean Group

Royal Caribbean Group

careers.royalcaribbeangroup.com

Royal Caribbean Group (NYSE: RCL) is a cruise vacation company comprised of three award-winning global brands: Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. Royal Caribbean Group is also a 50% owner of a joint venture that includes TUI Cruises and Hapag-Lloyd Cruises. Together, our brands operate a global fleet of 60 ships traveling to more than 800 destinations worldwide.

We’re proud of the way our team members from different cultural backgrounds, ages, races, religions, education levels, sexual orientation, genders, and disabilities come together to create the incredible vacation experiences we’re known for. We believe that the diversity of our employees plays a major role in our success.

We are proud of our entrepreneurial spirit, the force that drives us to innovate. It’s that state of mind that helps us see opportunity where others see only risk.

Come join our RCG family and journey with us!


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